After customers complained of irritation and ensuing visits to the hospital, some launched a collective blog. In December 2010, Warren recalled some products, acknowledging that she had previously used noncosmetic grade ingredients in her formulations to get brighter colors. "We decided to do an 'official' recall of our products because we felt Glittersniffer was becoming a more serious company," Warren explained to BellaSugar in an email. "We wanted to make sure all non eye-approved products were no longer in use."
Is the story over? No way. The drama continues. Find out what's up after the jump.
Michigan Public Radio reports that when a customer posted complaints on Glittersniffer's Facebook page, Warren retaliated with a profanity-laden, threatening voicemail. (NSFW audio is here.) Warren admits that she left the voicemail, but tells us it had nothing to do with her business:
"I have yet to release the real reason why, however I will state it involved released information of some highly private, painful, and sensitive subjects within my marriage. It had absolutely nothing to do with business or Glittersniffer as a company. I highly regret that voicemail to this day; however, I will not change my opinion on the fact that it was how I really felt at that moment in time."
While the debate is still online, Warren vows that all new Glittersniffer products are safe for use. "The recall has definitely affected the way we create our products," she said. "Again, we are completely committed to using only eye-approved and vegan ingredients." Whether this vow will be enough to satisfy customers concerned about safety, only time will tell.