While one of my friends was attending cosmetology school, she started chatting me up about a lesson they were learning about building rapport with their clients. First rule? Never refer to your client as a time, especially when they are within earshot. For example, shouting, "Sally, your 5:00 is here!" would be a bad thing. I get the concept, as it's a bit rude to be referred to as a number. But then the other day, I walked down to the new salon I've been going to over the past few months. After being greeted by the receptionist, she immediately got on the loudspeaker and blurted, "(Name of stylist), your client's here." I'm not sure why, but I found it to be a little unprofessional. Maybe it was just all of the shouting. When you hit up the salon, what do you prefer to be called? Are you OK with client, customer, and the like, or do you prefer to be called by your name?