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Are You a Loner, a Venter, a Rodin, or an Emoter?

Today's New York Times gives some insight into whether hair stylists prefer to chat while working. So many people assume they do, but judging by the responses, they prefer to keep it to small talk—so keep the salacious gossip to yourself. Some prefer silence; in fact, Sally Hershberger went so far as to hang a SILENCE PLEASE sign at her workstation. Charming.

That's not the most intriguing part of the story, though. Did you know that at Pivot Point cosmetology schools, there's a class about learning how to "read" clients? Oh yes. The next time you go to the salon, your stylist may be mentally filing you into one of four client categories. To find out where you might fit,

Pivot Point students learn to classify clients into one of these categories:

  • The Loner: If clients sit still or don’t immediately answer when offered iced tea, they are pegged as introverts, or as those who would rather read magazines as their color sets rather than kvetch about their last date.
  • The Venter: Clients are extroverts if the only time they sit still is at the shampoo bowl. They also interrupt. A stylist is taught to “respond vocally and often” and “draw attention” to venters.
  • A Regular Rodin: Someone who “asks for pros and cons” and looks anxiously at every lock of hair that falls to the floor is categorized as “thinking” or a person who is hard to please. The stylist should avoid patronizing a thinker at all costs.
  • The Emoter: If a (talking) client’s head moves around a lot, they are pegged as a “feeling” person, or someone who believes a hairdresser should double as a psychiatrist, and abhors sarcasm.

Great—one more thing to be worried about. So which one are you? I'm a loner, Dottie. A rebel.


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