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Zagat Gets Into the Business of Rating Doctors

Doctor preference is a highly personal thing, but we often rely on others for recommendations because there are just so many docs to choose from. With this in mind, Zagat has taken its restaurant guide business into the brand new realm of health care providers. The respected restaurant reviewer has teamed up with insurance giant WellPoint to compile a guide based on the company's customer reviews.

Physicians are rated on things like trust and communication, then the comments are translated into scores, which are currently accessible to two million WellPoint and Anthem customers. Nina Zagat said the reviews are not meant to be the primary resource in choosing a doctor, but should be used to evaluate a group of specialists recommended by your physician.

Several doctors have reacted with concern, responding with comments that WellPoint is "treating medical care provided by dedicated and caring physicians as if we were preparing a meal," and reviewing doctors is a "recipe for disaster."

Would you like it if this idea expanded or do you think reviewing doctors is a bad idea?

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Spectra Spectra 7 years
This is such a good idea! I think it'd be especially nice for people with chronic conditions who need to see the doctor more often than the average person. I really miss my old doctor...I had to change doctors when I moved, but my old doctor was great. He always listened to everything I said and he knew a lot about sports medicine, which was very applicable to my situation. And he didn't push brand-name pharmaceuticals at me, like some doctors try to do...I HATE that.
poissondujour poissondujour 7 years
I think this could be a really good idea, but it depends on what the ratings categories are. I'd like to know which docs are prevention oriented vs. those who apply meds to things... I'd like to know a doc's approach, for sure.
AMP AMP 7 years
People should be able to rate everything! Its good to know information before going into something, from a restaurant to a Dr.!
HamsterPants HamsterPants 7 years
if you live in the NYC area, check out zocdoc.com. similar to what zagat is trying to do.
wackdoodle wackdoodle 7 years
My PCP has already been rated by many of her clients. On yelp and a few other sites their are very weird reviews of her as a doctor. People describe her as cold, impersonal, an albino yeti (she's a toe-head who's very tall), and all other manner of descriptions for her but at the very end people rate her highly because although she may not be the most friendly doctor she is good, thorough and will freely admit that she doesn't know everything and refer you without hesitation to specialists.
heatherhas heatherhas 7 years
*surgery
heatherhas heatherhas 7 years
@Kia. No, I wasnt aware of that. I am just speaking from the experience of my mom's surgury a few weeks ago. Long story short: poor communication from the surgeon and complications after the first sugury made it an extremely bad experience. I think patients have a right to demand better care.
RunninginBoston RunninginBoston 7 years
I don't know about rating doctors based soley on patient reviews. I wouldn't want a doctor getting dissed just because of a personality conflict. What about something more quantitative? For example, how many patients end up getting a second opinion from another doctor after seeing this PCP? How long has an average patient been with this PCP or practice? Things like that.
ilanac13 ilanac13 7 years
well i think that if you're new to the area or haven't needed a specific kind of dr...then any information or rating system that's out there could be a BIG help. i know that for myself - i've been trying to get friend/co-worker referrals, and that's not always easy, but this could be a great tool.
kia kia 7 years
Lella are you aware of the suits being filed by professionals who don't appreciate negative reviews on yelp? A couple of libel suits are in the works. One independent source of ratings that I already know of is healthgrades.
tlsgirl tlsgirl 7 years
This is such a good idea. I've been to some doctors before who really deserved a bad rating, and some who were consistently amazing.
aimeeb aimeeb 7 years
I agree. I wasn't able to see my PCP once when I had a bad sunburn, many many yrs ago. The on call I saw was horrible, insensitive and an all around jerk. I tell my family members who go to the same doc office if they have to see an on call to never ever see him.
heatherhas heatherhas 7 years
Hmm. I think we need something like this. Maybe not in classic Zagat format, but there needs to be a place where people can compile their experiences.
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