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Is This Delivery Man Unreasonable?

Last night, a friend of mine ordered food from a new take-out restaurant. She was settling in for the night when she received a call, it was the delivery guy asking her to come downstairs and pick up her food. She lives on the top story of a house, so there's a large curved stairway that you have to climb in order to get from the street to her front door. I thought it was crazy that they made her finish the last leg of the delivery. Would they have done that if she lived in an apartment building? What do you think? Shouldn't the delivery guy have gone all the way to her front door?


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