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Do You Use Online Restaurant Reviews?


This weekend the San Francisco Chronicle ran a pretty interesting front page story about how food bloggers impact the restaurant industry. While mainstream critics generally wait 30 days before reviewing a new restaurant (so that the chef and staff can work out glitches), everyday people, who use sites like Yelp to voice their opinion, review places as soon as they can. So if your chicken was overdone and rubbery, the whole world is going to know. Some savvy restauranteurs use the customer feedback to their advantage (if patrons say portion sizes are too small, or service is too slow you can fix it), while others just end up struggling against the bad reviews. After all, who wants to go to the publicly-voted 1 star restaurant when the publicly-voted 4 star is right next door?

So what do you guys think about all of this. Do you think that online restaurant reviews are valid? And do you use them?

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