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KFC President Issues YouTube Apology, Offers Raincheck

Oprah's KFC promotion for a free Kentucky Grilled Chicken meal has not only caused a lot of controversy, but sky-high demand also has KFC stores across the country turning away customers. In response, KFC president Roger Eaton has taken a strikingly similar approach to Domino's by issuing an apology to patrons via YouTube. In exchange for the inconvenience customers have gone through, Eaton offers a raincheck for a grilled chicken meal, plus a free Pepsi.

Do you think Eaton did the right thing? I question whether customers who've already redeemed the free chicken will simply cash in on more gratis grub. Will you redeem KFC's raincheck offer?

Source

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chotasidhu chotasidhu 6 years
Read more about Rodger Eaton's apology at http://www.aircheese.com/article/kfc-dominos-ms--apologies-part-i
shoneyjoe shoneyjoe 6 years
We're *still* talking about this. How is this not a win for KFC?
RockAndRepublic RockAndRepublic 6 years
No wonder the majority are overweight. Including the one who endorsed it. I'd be embarrassed to be getting upset over something that no one owes me.
tdcastan tdcastan 6 years
i just want my chickies
Happsmjc Happsmjc 6 years
I watched the Oprah when she gave this away, and since I have been locked in the library studying I had no idea it had gotten out of hand!! This is so interesting...esp. because I went back and read the previous post and people thought Oprah gave these away and not KFC, obviously she can't give away coupons for their food without them knowing it! And, I mean a lot of other fast food places have give away free good lately (Quiznos etc) and not everyone went to redeem at once--I guess people couldn't wait??
kathrynliz kathrynliz 6 years
the whole thing is ridiculous. you throw out a free meal offer to anyone and everyone and then you're surprised that it got out of hand? i hope you're kidding and that the media coverage afterwards was actually the goal.
Spectra Spectra 6 years
On the Oprah show today, the KFC president told everyone that the reason they had so many problems was because they didn't plan on everyone using their coupons at the same time...they figured people would space the coupons out and use them more gradually between now and the 19th.
lickety-split lickety-split 6 years
when i worked in retail we did everything we could to make the customer happy. people will tell 10 other people about a bad experience with a business. that makes all the work you've done for good PR worthless. this wasn't very well thought out, but i hope this fixes the problem. i can't imagine telling a customer they can't use a coupon, but then again, i can't imagine 300 people all wanting the same thing at once without warning. someone will lose their job over this. i think the lesson is oprah gets the word out like nobody else, lol.
laurelm laurelm 6 years
honestly I think it is ridiculous that people get in such an uproar over this. KFC wil get screwed by people trying to take advantage of it- geez people fork over the extra bucks for a meal. If you actually eat KFC I am pretty sure you will continue to do so and them running out of this is not gonna stop someone from going....
aimeeb aimeeb 6 years
If you got turned away just try to use your coupon again. No?
jen1975 jen1975 6 years
Don't you have to mail in the coupon with the rain check form?
Spectra Spectra 6 years
I think it's just sort of a "no duh" kind of thing...if Oprah makes an offer like that, you kind of have to expect everyone to jump on it and bust down every KFC in the country wanting their grilled chicken meals. If he didn't offer an apology and raincheck policy, there would be some seriously angry people out there that quite possibly would never eat at KFC again...not something the company wants, I'm sure. My husband has my KFC coupon and he'll definitely be taking up the raincheck offer, I'm sure.
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