Oprah's KFC promotion for a free Kentucky Grilled Chicken meal has not only caused a lot of controversy, but sky-high demand also has KFC stores across the country turning away customers. In response, KFC president Roger Eaton has taken a strikingly similar approach to Domino's by issuing an apology to patrons via YouTube. In exchange for the inconvenience customers have gone through, Eaton offers a raincheck for a grilled chicken meal, plus a free Pepsi.
Do you think Eaton did the right thing? I question whether customers who've already redeemed the free chicken will simply cash in on more gratis grub. Will you redeem KFC's raincheck offer?