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What Would You Do?

We've all been in crazy situations, and I want to know how you handle entertaining fiascoes and bad restaurant behavior. I'll present a situation and you tell me what you would do. Here's this week's scenario:

You're the renowned chef and owner of a super popular restaurant in a big city. An important food critic is sitting at a table tonight with his friends. When his order is about to be sent out you realize one of the dishes is completely wrong. What would you do?

To see what I would do in this situation — true story, it happens to Gordon Ramsay all the time! —

.

Since I would not want to send out an incomplete order to such a significant customer, I would ask the line cooks to remake the entire order. Knowing this takes time, I would quickly throw together an amuse-bouche or appetizer. I would ask my best waiter to send it out to the table and tell them the food was compliments of the chef. The critic would never know there was a crisis in the kitchen.

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chiefdishwasher chiefdishwasher 8 years
Just means extra work for me later.
fuzzles fuzzles 8 years
Good save! I think that I might also throw in a spot of wine for them to wash it down. A little "happy juice" and veiled, creative ass-kissery can work wonders! ;)
HappyKate HappyKate 8 years
I HATE it when the cooks only give me part of my order to serve to a table...bad form. So right on for not sending it out!
Just-Oh Just-Oh 8 years
There's no way you send out a mangled dish to any customer, critic or otherwise. If it takes time to replace, then so be it. Better to have someone say a superb dish took longer than expected than to say a bad dish came out quickly and efficiently. I like your suggestion of filling the time void by sending out a delicious and complementary amuse.
RosaDilia RosaDilia 8 years
I would think food critics would know these things already. What if they don't want and appetizer and want to move on directly to the awaited dish?
Advah Advah 8 years
Hmmm I didn't think it would look that bad not to send everything at the same time. That's a pretty clever way of covering the mistake, but in any case I feel it's always better even to say you had to remake a dish than send a wrong/bad one to the table!
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