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Are You Willing to Hold Tables With Your Credit Card?

The other day, I was on OpenTable to book a reservation at Range, a popular restaurant in San Francisco, and the online service prompted me to enter in my credit card number. It may not be the norm, but some restaurants — like Agave and Momofuku Ko — stand by this policy. Although it could seem risky to reveal a credit card number before any sort of purchase has been made, the practice seems to make sense for those restaurants who would have lost significant business due to no-shows.

What is your opinion on this issue? Are you willing to, or have you, plunked down your credit card number to secure a reservation?

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eshellmoyer eshellmoyer 8 years
H*ll-to-the-no! Maybe if it was a large party, but for a regular meal- never. I understand that it's horribly discourteous to be a no-show for a reservation, and I have never in my life done it, and at a very busy restaurant I see how no-shows can really affect business. On the other hand if some horrible emergency came up, I think the last thing on my mind would be calling to cancel a reservation, and it would just add insult to injury to be charged 10 bucks a head. I generally don't like it when restaurants and other customer service places treat you guilty until proven innocent.
Pop-Champagne Pop-Champagne 8 years
meh, there are always other restaurants.
jesssa jesssa 8 years
when i worked as a hostess in a 'trendy' new restaurant, we used open table. people would always be missing their reservations and we would have a waitlist a mile long of walk-in guests but because of the no-shows, we couldn't seat them. we even had people who would repeatedly no-show [especially those who made their reso's themselves using the online feature]. so i agree with the credit card system. the restaurant i worked at had a generous late policy [we would wait 15-20 minutes before marking them as a no-show] and cancellations all you had to do was call in at any time- even 5 minutes before the reservation- to cancel or reschedule. if people had to lay down something concrete then they may take it a bit more seriously or have the courtesy to call and cancel. i understand if its a major emergency, then it doesn't matter. i'm just talking about regular people who make reservations and don't show up.
jesssa jesssa 8 years
when i worked as a hostess in a 'trendy' new restaurant, we used open table. people would always be missing their reservations and we would have a waitlist a mile long of walk-in guests but because of the no-shows, we couldn't seat them. we even had people who would repeatedly no-show [especially those who made their reso's themselves using the online feature]. so i agree with the credit card system. the restaurant i worked at had a generous late policy [we would wait 15-20 minutes before marking them as a no-show] and cancellations all you had to do was call in at any time- even 5 minutes before the reservation- to cancel or reschedule. if people had to lay down something concrete then they may take it a bit more seriously or have the courtesy to call and cancel. i understand if its a major emergency, then it doesn't matter. i'm just talking about regular people who make reservations and don't show up.
aimeeb aimeeb 8 years
Nah. If it was a special occasion at an amazing place than sure but for a dinner out (casual) no.
mellie_608 mellie_608 8 years
I just had to do it for Valentine's Day reservations. Normally the restaurant does not do it but for special days I can see why.
courtneyd courtneyd 8 years
I've had to do this at restaurants when reserving for a large group, like 12-15 people. It's not a big deal, but it did throw me off the first time I encountered this.
krissycake krissycake 8 years
I work at the Walt Disney World reservation center and we take credit cards for holds on several of our signature dining locations. I think it's alright to take #s when it's a source that is reputable and like other posters have said, if it is a highly coveted locations. Restaurants stand a chance of losing lots of business over no shows so it's really a safeguard.
ilanac13 ilanac13 8 years
it's only the better restaurants that like to do that since they know that reservations are hard to come by and if they don't have some type of security - then they may figure that they are losing money. it's really not that bad - i've done it before.
starangel82 starangel82 8 years
I don't think so.
starangel82 starangel82 8 years
I don't think so.
partysugar partysugar 8 years
I've done it many times and never had any problems with it. I don't think it's out of the ordinary either.
CallMeBoiWonder CallMeBoiWonder 8 years
I'd do it, if I lived somewhere that it mattered. One of my biggest complaints with Madison is that only one or two places in the city let you make reservations- so even if you plan something and know you'll be there, you're never promised a seat. Lame. :( I don't see it as any different than paying for take-out or delivery with a credit card...
CallMeBoiWonder CallMeBoiWonder 8 years
I'd do it, if I lived somewhere that it mattered. One of my biggest complaints with Madison is that only one or two places in the city let you make reservations- so even if you plan something and know you'll be there, you're never promised a seat. Lame. :(I don't see it as any different than paying for take-out or delivery with a credit card...
LaurenG22 LaurenG22 8 years
No...not unless it was the most amazing restaurant in the world and I was definitely going to be there.
shoneyjoe shoneyjoe 8 years
Yeah, I don't see that happening any time in my future.
emalove emalove 8 years
I'd consider it only if it was a reputable restaurant and it was for a very special occasion or function. Otherwise, no.
Rancher'sGirl Rancher'sGirl 8 years
No way. I have had my number stolen twice by hotels. I wouldn't be willing to risk again for a restaurant reservation.
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