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Midday Muse: Broke-ade Home?

If you've decided to finally splurge on that crave worthy furniture piece you've been eying at Brocade Home, you're out of luck. Surf over to the retailer's website, and you'll find the note below. Apparently the shop's July semi-annual sale was such a hit, it put the retailer temporarily out of business. Brocade Home has only been in existence for a little over a year, so some bumps in the road are to be expected. But, seeing as it's owned by Restoration Hardware, a retailer with a great reputation that's been around for nearly 30 years, I expect more from Brocade Home. This has certainly tarnished the brand in my opinion, and I've read reports (here and here) that orders are shipping late (or not at all) and there are a slew of other issues with customer service. Some bloggers are also speculating that the company might simply be going out of business, which is the real explanation for all of the shipping and customer service issues. Have you had any problems with Brocade Home lately? What do you think is going on?

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Nice-Shoes Nice-Shoes 7 years
To clarify my comment above - I never recieved anything. I got one call to set a delivery date and another one a few days later saying they had nothing to deliver. And after that, it took 6 weeks to get a refund. Essentially, they stole money from me and didn't give it back until I harassed them so much they got tired of me.
Nice-Shoes Nice-Shoes 7 years
You do NOT want to trust this company. I ordered a bed, a couch, a bench and 3 lamps in July. I was charged immediately despite charging before shipping being against the agreement Visa has with merchants. It took 2 months to get a refund and probably around 20 phone calls. There business practices are appalling.
maryohara maryohara 7 years
I just *barely* got my duvet cover and shams that I ordered during the sale. It took about a month for me to receive them, and I was super surprised when I actually got them! It's a shame because I really do love their stuff, hope they figure out the kinks
maryohara maryohara 7 years
I just *barely* got my duvet cover and shams that I ordered during the sale. It took about a month for me to receive them, and I was super surprised when I actually got them!It's a shame because I really do love their stuff, hope they figure out the kinks
supercoolnat supercoolnat 7 years
I noticed this about a while back, and I was also wondering what was going on. It definitely was a weird notice to see popping up. I'm surprised it's been up this long - you'd think they'd just post an official "out of business" thing already.
sfprgirl sfprgirl 7 years
I was just wondering where my morning Brocade Home e-mails were! I hope they come back!
sfprgirl sfprgirl 7 years
I was just wondering where my morning Brocade Home e-mails were!I hope they come back!
urban-chic-101 urban-chic-101 7 years
I was wondering about this... So sad!! I loved there stuff... even those most of it was massively overpriced. I got 4 metals shelves which took a month to get... but in the end no worries. I really hope this temporary...
hanako66 hanako66 7 years
I sure hope that they stay in business....I love Brocade
Asche Asche 7 years
I've been trying to get on for two months! And, during the sale, they weren't updating the website, so I was constantly trying to buy out of stock items! def. affects my view of Brocade!
rosynose rosynose 7 years
if they're redeeming gift certificates for cash, I'd say they're dunzo.
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