Have you ever sent your child off on a journey without you, one that involved a plane trip with a connecting flight? You probably placed a lot of faith in the airline's unaccompanied minor escort service.
In June, 10-year-old Phoebe Klebahn's parents did just that, only to discover that their daughter didn't arrive at her destination, a summer camp in Traverse City, Michigan. Klebahn flew United Airlines alone from San Francisco to Chicago, but didn't catch her connecting flight because the promised escort never showed, even after she asked flight attendants for help and access to a phone to call her parents.
Klebahn eventually made it to camp, but her parents are furious at United. How did the airline explain their error and apologize for the anxiety they caused the Kleban's family? Head over to the Huffington Post to find out.