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ATT Bad Customer Service

AT&T Is the Worst Cell Provider (Yet Again), Consumer Reports Says

AT&T's service is so terrible, that it continually holds the spot for the worst-rated cell phone provider in a Consumer Reports poll. Out of the 58,000 people surveyed, many complained about the service's dropped calls. This might mean that it'll be hard for the network to retain users if the rumor of Verizon selling iPhones holds true. In fact, a GeekSugar quiz revealed that 59 percent of readers will be switching to Verizon as soon as the iPhone makes it way over.

I must admit, I haven't had the best experiences dealing with the customer service reps at AT&T, but now I know it's not just me. What are your gripes about your carrier?

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CuberSlug CuberSlug 4 years
H T Copied and pasted form AT&T customer support chat: Chat InformationPlease wait for a chat representative to respond. Chat InformationYou are now chatting with 'Carolyn XXX' Carolyn XXX: I will be happy to assist you with your questions about the survey. It is my priority to help you and respond to the concerns you may have. As a valued customer, I plan to resolve your issue or direct you to the appropriate department that can resolve your issue. Carolyn XXX: That survey does not go out on all chat. It is random. I do apologize that did not appear. Me: I would like to take a customer survey, if it is possible :) Carolyn XXX: I apologize I cannot make the survey go out. Me: hm.. Me: no survey :( Carolyn XXX; Now we covered customer survey, is there anything else I could help you with? This all conversation reminded me Capital One commercial: "Hello this is Peggy wizz Prime Credits". I think this is time to switch provider :)
rnnielsen rnnielsen 4 years
I just got off the phone with ATT customer service 1 hour an 46 minutes First of all the do not have a 30 day return policy its a 30 day exchange policy.You can not just get out of a contract just because you dont like it..And NO att is not buying t-mobile.
broach broach 4 years
Why do you think A.T.& T are buying T-Mobile.
enginerdette enginerdette 5 years
AT&T's 3G is pretty terrible in San Francisco, but if I turn off 3G on my iPhone and hop on the Edge network, I tend to get much better service, less dropped calls and much faster connectivity. Unfortunately, (for those who are tech savvy out there) using Edge means that I cannot use data and voice at the same time.... luckily nobody makes phone calls as much nowadays.... I think...
imLissy imLissy 5 years
I <3 at&t
Baconlover Baconlover 5 years
at&t is pretty bad, the customer service is not that great and also dropped calls are a problem. I hear Verizon is really good.
amber512 amber512 5 years
I have never had a problem with Verizon.
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