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How Do You Deal With Bad Customer Service?

I'm Asking: How Do You Deal With Terrible Customer Service?

Over the past few days, I’ve been in customer service hell. We’ve all been there: you’ve got a problem that’s interfering with your day-to-day life — in my case, a spotty Internet connection — and you need it fixed ASAP. It should be so simple, but of course it never is. Each time I called to get my problem resolved, I was greeted by a different roadblock: an automated system that couldn’t understand my responses; a nonautomated human being who also couldn’t understand my responses; a "customer care" rep who was clearly having a bad day herself and was not so caring. To find out what pushed me over the edge and how I dealt with it, read more.

Finally, when the technician who was sent to my house informed me that I’d been sold (and was paying for) a service that wasn’t even available in my area, hence the connection problem, I canceled my service with the company altogether and signed up with another carrier. I know I probably could have gotten some kind of refund or retention incentive if I’d gotten in touch with the right person, but honestly, I’d had enough. I couldn’t bear to sit through another cycle of transfers and hold music, and I didn’t want to give this company another dime.

I’m sure you’ve all had your share of bad customer service experiences, so how do you deal with them? Do you demand refunds, threaten to take your business elsewhere, or, like rapper M.I.A., make your complaints very public? Share your tips (and frustrations) below.

Source: Flickr User Ha-Wee

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Spectra Spectra 6 years
If they are charging me for something I shouldn't have to pay for, like AOL tried to do, I make a big deal out of it and refuse to get off the phone until I talk to someone who can help me. I try to be as polite as possible, but I also am assertive and want them to listen to my complaints. My husband prefers the yell-at-them-until-they-cave approach, which only works sometimes, lol.
Anne26 Anne26 6 years
It's due to outsourcing. Helps save companies money.
Monique-Marie427757 Monique-Marie427757 6 years
If I get someone who is less than nice, I just hang up and call back to get someone different. If by the third try I am not getting anywhere, I simply keep asking for a manager. I had trouble with an insurance company for three months because they kept taking the money out of the wrong account. Finally, I talked to someone and told them that I wanted a refund for the bank fees and so forth and that they could listen to the tapes they record to let them know that I had called numerous times before. They called me back and things got taken care of. The best way to deal with companies like these is to know how they operate.
longhornlass04 longhornlass04 6 years
I personally manage a customer service department, and my tip is to always threaten to go to the BBB or, if it's a government owned company like an energy company, go to the commission that regulates them. If money's involved, threaten to charge back, but always give the company the option to fix it before doing that. They can get it fixed faster with less paperwork. But remember, if its your mistake, please don't get angry at them. They'll try their best to make you happy, but the nicer and calmer you are, the better the experience you'll get back from them. If you really did get someone on a bad day, just hang up and call back to get someone else or ask for a supervisor calmly.
PopSugarTV PopSugarTV 6 years
I've so been there! I usually remain polite to rude customer service reps but explain how I wished they would have handled my issue. And to maintain a nice balance, I always write letters and compliment the great customer service reps who politely and professionally take care of me!
skigurl skigurl 6 years
i don't make my complaints public sometimes i try to make money off the situation (like try to get some free cell service or something like that for a month) but usually i don't say much...i may make the odd underhanded comment but i'm not one to make a huge scene
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