- Keep your distance: Sometimes it's better to start mending your relationship from afar. You'll have more control over your reactions, and you'll be able to be more objective about the situation without being subject to emotional triggers. Learn to separate reality from your own bias. Perhaps you're the one who is overreacting.
- Disarming technique: The disarming technique was first popularized by renowned cognitive behavioral psychologist Dr. David Burns. What you do is find a kernel of truth in her statement and agree with her. Being defensive tends to make the situation worse, so using the disarming technique will help diffuse the tension. By using this technique, you're improving your listening skills and learning to be more empathetic. Remember, people who tend to lash out can be really unhappy, so try to be understanding. It's hard to pick fights with replies like, "I can see how this is frustrating for you," or "You're right, it is important to be more organized." How can you further an argument with someone who is telling you you're right?
- Create new positive experiences: If the majority of your recent interactions with the person are tinged with negativity, strive to create new positive experiences on neutral ground. It could be that the place where you interact the most with this person triggers strong counteractive feelings, so establish new positive ones.
- Switch topics: If the conversation is going downhill, switch gears and bring up a happy or neutral topic. This will give you both time to cool down and perhaps even end the conversation on a high note.
- Think proactive, not reactive: Given that you know you don't get along, you need to make the effort to turn that around. This means being on guard and making a concerted effort to improve the situation. Don't get complacent and let yourself react naturally, because that probably hasn't worked in the past. React with logic, not your emotions.
- Observe your own emotions: Note how you're feeling when you're dealing with the person. If you find yourself getting upset, take a breather and perhaps come back to the topic later on. If the issue you bring up is highly sensitive, give it a few days before approaching the topic. You'll be more calm and collected after some time.