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New Trend In Air Travel? Airport Kiosks Want Us to Be Thirsty


With less Americans able to afford faraway Summer vacations and more people dismissing flying for other means of travel, it seems the airport economy is affected beyond the struggling airlines. While traveling over the weekend I was alerted to a subtle change in airport kiosk protocol — purchasing a magazine prompted cashiers to suggestively sell me something additional.

It’s been common practice to ask a customer, “Will that be all?” when she approaches to pay for her items. But I’ve never come across the situation when the cashier asks if I’d like a water or drinks with my magazines. This happened twice when buying reading material to keep me entertained during long flight delays. The specific, suggestive selling tells me that kiosk managers have instructed cashiers to try and sell more per customer to make up for reduced foot traffic. I'm curious to see if these questions asking me to think twice about my thirst continue.

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