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Online Travel Reviews

Writing a Bad Review Can Backfire

Many of you have written your fair share of bad reviews online, but do you really know what kind of implications there are? A couple found out the hard way when an enraged manager of a hotel in the UK kicked them out after accusing them of writing a bad review on TripAdvisor. The manager even called the cops on the recovering cancer patient and his wife and refused to pay the couple back.

Personally, I think bad reviews, as long as they are constructive and not defamatory, can be quite beneficial to businesses that are working on improving their services and customer satisfaction.

My friends and I have been contacted by business owners on Yelp looking to somehow "improve" those negative reviews we've written by offering free samples and services. I've never experienced anything close to the ordeal the couple went through, but I'm wondering if something similar has happened to you. Has a bad online review ever backfired on you?

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Hotlegs-Runner Hotlegs-Runner 6 years
that is crazy! can't believe you can be thrown out for writing a bad review! ♥.•:*¨*:•.♥
lilkimbo lilkimbo 6 years
I always take online reviews with a huge grain of salt. Specifically, I actually read the 1-star and 5-star reviews so I can try to discern #1)whether they are real and #2)whether the reviewer is being reasonable. I use Yelp a lot and I cannot tell you how many negative Yelp reviews I've read because people had to stand in long lines at food trucks or because a restaurant's website isn't high-tech enough. It always makes me laugh!
ElenaEv ElenaEv 6 years
Those 'bad' reviews are written by those who want to protect other people from having to deal with a dirty hotel, overpriced and usually with a rude staff! Sometimes the hotels themselves badmouth (of course from an anonymous mail account) other hotels, but it's easy to recognize those reviews. Ok sometimes hotel customers may be rude with no good reason, but in general as long as it is for the customer protection, I believe that bad reviews should get a reward or something!
amber512 amber512 6 years
No, never! That's crazy.
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