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Self-Checkout Machines to Be Phased Out

Do You Prefer Self-Checkout Machines or Human Baggers?

Although we're in the digital age, sometimes humans just do certain things better. In fact, a Food Marketing Institute study showed that only 16 percent of customers used self-checkout machines last year, down from its peak of 22 percent three years ago. The research also said consumers seemed to be more satisfied with their experience when they are dealing with a human bagging their purchased items.

The preference for human baggers is so prevalent that grocery stores are starting to phase out the self-checkout lanes. What's your take — do you prefer self-checkout machines or human baggers?

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Join The Conversation
dashsuede dashsuede 4 years
I don't like self-check out because I'm lazy. :)
amber512 amber512 4 years
Self-checkout is amazingly faster, my food doesn't get damaged and I don't have to make idle small talk. What's not to love?
Gdeeaz Gdeeaz 4 years
I love the self checkout. Where I live majority of people don't use them so there is rarely a line for them. It's easy and quick. The market I go to always has someone standing near just in case you need help or for them to check your I.D when buying alcohol.
Sweet-Melissa-111 Sweet-Melissa-111 4 years
I only use self checkout if there's no line for it and I only have a few items. Otherwise, the checkout clerk is going to ring me out faster than I can do myself anyway. As for bagging, that's never really entered the equation for me. A lot of the grocery stores in my area don't bag your groceries for you even if you do go through the normal checkout line.
likethedirection likethedirection 4 years
Wonder is this has anything to do with age. I LOVE the self-checkout because I get to bag my groceries the way I want and I don't have to deal with chatty cashiers or have them ask me about products I'm buying. However, I see a lot of older folks looking nervous around the technology.
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