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Stop Waiting on Customer Service Calls With FastCustomer

An App That'll Take the Frustration Out of Customer Rep Calls

Rude customer service flustering you? Don't fret, you're not the only one. According to the Journal of Service Research, one-third of consumers complained about receiving horrible customer service at least once a month. That's enough to get anybody down.

The study also found that those offended by the service provided are less likely to continue giving the retailer their business. Having just had an unpleasant encounter with a company's reps myself, I can totally sympathize with the upset customers.

Although we can't control the customer rep's behavior, we can now control another annoying factor of customer service — being put on hold for the longest time, stuck listening to the cheesy "hold" music. Introducing FastCustomer, an app currently available for the iPhone and Android that will help you skip the waiting time and get you to the rep whenever he's ready. Here's how the app works: you basically scroll through a menu of over 2,500 companies and call one via the app. The app will do the calling and waiting for you, and after it reaches an actual person on the line, your phone will start ringing.

What the rep hears on the other line is an instruction advising her to "Please press one for your next customer." This is one of the drawbacks of the system because the reps may hang up if they don't want to briefly wait to get to you or they are unfamiliar with this service. There are still a few kinks needed to be worked out, but this app definitely looks promising!

Image Source: Thinkstock
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Join The Conversation
ejr ejr 5 years
I have used this app and it is a great idea, but it doesn't always work. For example, Time Warner cable has a 24-hour customer service line, but when I have used the fast customer app it says that the line is busy or that the business is closed. Unfortunately, there doesn't seem to be a way to dial-in your own number.
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