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Target to Pay $1.7 Million For Over-Charging Customers

Weights and measures inspectors from Northern California discovered that Target repeatedly charged customers with higher prices than the listed prices, and as punishment Target must pay a $1.7 million civil penalty. Sonoma County District Attorney Stephan Passalacqua remarked, "Customers should not have to worry about being charged the correct price. We believe the settlement sends a message."

The investigation was limited to Northern California, but there's more than a good chance electronic scanners in Targets all over the country have been over-charging customers. Target is a fan-favorite around here, but spending money unnecessarily is not OK. Next time you are shopping at Target, or anywhere for that matter, make sure you're paying attention to what you're being charged — those mistakes add up.


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jessy777 jessy777 7 years
I had an argument with a Target manager once because I was charged 10.99 for something listed as 5.99. The manager said the tag must be wrong but when I went back a week later the price tag remained the same. I didn't buy the item because the price was too high but now I wonder if it was a "mistake" or on purpose. Hmmm....
Purple-Damsel02 Purple-Damsel02 8 years
I've worked for Target, and I guess it just depends on the store. Where I was, I wasn't able to get out of there until 3am sometimes at the earliest... because they're very picky about straightness & making sure everything is in the right place. It sucked, especially when I had to work at 8am at my full-time job, but I now know why.
sundrops sundrops 8 years
I've never been able to stand Target because of their return policy. Now if I can buy it somewhere else I do, but if I do want to buy something at Target I make sure and keep the receipt - and tell my kids when they buy toys there to do the same! Oh yes and I'm with ilanac on paying attention to what I'm charged, knowing what it cost by checking the tag in the first place, and questioning it if it differs. My husband has been known to get a $70 item for $10 because they faced the item with the wrong price tag in THREE different places so we really thought it was $10. That is absolutely the store's responsibility, not the consumers, and fortunately my husband had been in the business himself at one time long enough to know that and stick to it.
ilanac13 ilanac13 8 years
i usually like to pay attention to what i'm being charged and question it. i know that there are times that the folks in line behind me don't like it but when i go to target, i go for the deals not just to shop - so it's really important that i'm paying what i read on the tag/sign/shelf. i wonder if this lawsuit will spread to other states now...
tiffanyfuchsia tiffanyfuchsia 8 years
Of course, who are they paying this money to? Why isn't it somehow going back to the people who were overcharged?
tiffanyfuchsia tiffanyfuchsia 8 years
Good to know, I will have to start checking my Target receipts carefully.
RockAndRepublic RockAndRepublic 8 years
I always correct any discrepancy at the register.
verily verily 8 years
Watch the clearance racks. Target is really bad about engaging in variable discounts on the same product. I once picked up a really cute sweater from a pile of sweaters on clearance. It rang up at regular price, but I didn't notice until after I had paid for it. When I complained at the customer service booth, they tried to tell me that one color was not eligible for the clearance discount when the rest of them were and that was "normal". I called BS and asked for a manager. Needless to say, I got my proper discount.
MartiniLush MartiniLush 8 years
I try to always watch while my products are being scanned and if the price that comes up is wrong I speak up right then. I also double-check my receipts. Target isn't the only store that does this! :-(
LoveSarah LoveSarah 8 years
I understand that it is the consumers job to a certain extent to make sure they are getting the right price. But, if you are buying a large amount of stuff, what are you supposed to do? Right down the price for every item and check it to what actually rings up? That would just be silly. You should be able to shop in confidence that you are paying what you are supposed to be. I'm sure Target makes enough with out having to rip off it's shoppers.
dcfashionista dcfashionista 8 years
I went in target other day to purchase a pack of panties and the sign said $5.99 and when I took it to register it rang up as $6.49. That has happened more than once.
sorrowja sorrowja 8 years
Shaking my head - Are they serious I hardly shop at target but it does bother me that they did this. It's hard to make sure that the prices are right because things are all over the place and the price tags on the shelf don't usually match-up to where the items are placed.
TidalWave TidalWave 8 years
This is the only thing I dislike about Target but I still like them more than Walmart. I just know that if I am going to purchase something on sale at the store, that I note the sale price and keep an eye on the register during check out. I have went to the customer service desk many many times to tell them that the sale price was not rung up. One time I even asked the customer service cashier when Target would change the price in the register, she just shrugged her shoulders.
gooniette gooniette 8 years
I get overcharged at Target all the time. I'm just usually too lazy to comment about it. You really have to make sure the product is in the correct place too since they are doing so many renovations right now, at least in VA.
HeidiMD HeidiMD 8 years
As much as it sucks that the company as done this, I think at some point it is up to the customer to have a certain level of accountability, and check the receipt.
Shopaholichunny Shopaholichunny 8 years
:jawdrop: I LOVE Target. I should start checking my receipts.
millarci millarci 8 years
Wow that's a wake up call. I usually check my receipt but now I will check it more carefully.
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