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Tipping at Starbucks

Should Starbucks Ditch the Tip Jar?

We've been following Starbucks CEO Howard Schultz in his publicized efforts to improve the company and its stores. In just the past month or so we've heard about the decision to nix breakfast sandwiches, test the $1.50 cup of coffee, the free WiFi arrangement, and witnessed the commitment to retraining its baristas to make the coffee the best it can be.

A writer at the Wall Street Journal suggests that getting rid of the tip jars by the registers could be a more meaningful step than the ones that Mr. Schultz has taken. He argues that "the tip jar subsidizes the company's payroll costs" and compares contributing to the tip jar with making a donation to Starbucks. The writer adds that to maintain its quality staff, the company would have to boost employees' wages without the tip jar.

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italianblonde italianblonde 8 years
I'm not sure. You can always just ignore it, but then again everytime I'm there there's always someone in front of me who leaves a 20 or 50 in there and makes me feel bad. Or the people working there are my friends, so I feel I should tip them.
HouseBroken HouseBroken 8 years
I don't think a barista would expect a tip for simply pouring a cup of coffee. However, as cari047 pointed out, many other drinks (at Starbucks and other cafes) are more complicated than the ones you order from a bartender. Although I do hear that McDonald's has a cappucino machine....
graysky graysky 8 years
yes, and they should do fair trade not use slave labor http://ihscslnews.org/view_article.php?id=55
Simicolon Simicolon 8 years
I currently work at Starbucks making $9.11 and have been with the company for quite some time now. I am also a full time student, so lets shatter that myth that all Starbucks baristas and employees are not educated and lack motivation for success. I have lots of knowledge about the company and indeed there is a lot that we do for our customers that they neither see nor appreciate. The comments about our prices being too high? Take a look at the quality of our products and our coffees. Can you expect the same from AmPm, McDonalds, or even perhaps a crappy cafe? I dont think so. I believe you pay for what you get,and if you want to be cheap then go to Mcdonalds. The bottom line is that the tip jar is optional,no one puts a gun to your head and tells you to drop your change. If you want to be cheap then dont tip because hundreds of people will come in after you and will.
Simicolon Simicolon 8 years
I currently work at Starbucks making $9.11 and have been with the company for quite some time now. I am also a full time student, so lets shatter that myth that all Starbucks baristas and employees are not educated and lack motivation for success. I have lots of knowledge about the company and indeed there is a lot that we do for our customers that they neither see nor appreciate. The comments about our prices being too high? Take a look at the quality of our products and our coffees. Can you expect the same from AmPm, McDonalds, or even perhaps a crappy cafe? I dont think so. I believe you pay for what you get,and if you want to be cheap then go to Mcdonalds. The bottom line is that the tip jar is optional,no one puts a gun to your head and tells you to drop your change. If you want to be cheap then dont tip because hundreds of people will come in after you and will.
Ernies-Butterfly Ernies-Butterfly 8 years
Where do you people live that $8-9 is a good wage?!? Somewhere where houses cost $50k? Here in California, if you make the minimum wage of $8/hr full time, you bring home less that $1000 a month after taxes! And, houses here cost at least a quarter of a million freakin' dollars! You can also forget about being able to afford to have children. Also, when you're saying that you're not going to tip "them" on top of the outrageous price of the coffee...do you think that that money is going into the employees' pockets? Ummm...two different recipients. The corporation gets your $3.75, and the barista gets your .25 cents in change....if you're feeling generous, I guess. Maybe that quarter will be more useful if it's gathering lint in the bottom of your purse?
Ernies-Butterfly Ernies-Butterfly 8 years
Where do you people live that $8-9 is a good wage?!? Somewhere where houses cost $50k? Here in California, if you make the minimum wage of $8/hr full time, you bring home less that $1000 a month after taxes! And, houses here cost at least a quarter of a million freakin' dollars! You can also forget about being able to afford to have children.Also, when you're saying that you're not going to tip "them" on top of the outrageous price of the coffee...do you think that that money is going into the employees' pockets? Ummm...two different recipients. The corporation gets your $3.75, and the barista gets your .25 cents in change....if you're feeling generous, I guess. Maybe that quarter will be more useful if it's gathering lint in the bottom of your purse?
Strega-Rossa Strega-Rossa 8 years
What it really comes down to is if you want to or not. I personally do not tip anyone unless I am served. Standing at a counter to take away my purchase is not being "served". I mean seated at a table and brought the beverage.I quote from this page <A>HREF="http://www.findalink.net/tippingetiquette.php>Tipping Guide</A>Tip JarsThey're showing up everywhere -- tip jars. Most people hate them. Where is it appropriate to leave a tip in a tip jar? We'll cover some of the basics. * Starbucks - Nothing. * Any fast-food restaurant - Nothing. * Buffet-lines or cafeterias - Nothing. If there is a person who comes around and keeps your tea glass full, tip him personally $1-2. * Donut, bagel or coffee shop - Nothing. * Sports arena concession stands - Nothing. * If you get the idea that tip jars are out of place at any food-service establishment that does not actually bring the food to your table and keep your drinks refilled, then you are correct. * Laundry service - Nothing. * Car wash - $2-3 for a car; $3-5 for an SUV or large vehicle. If there is a tip jar, leave your tip there. It will be split among the workers. Otherwise, tip the person(s) who did the cleanup after the wash.
Strega-Rossa Strega-Rossa 8 years
What it really comes down to is if you want to or not. I personally do not tip anyone unless I am served. Standing at a counter to take away my purchase is not being "served". I mean seated at a table and brought the beverage. I quote from this page HREF="http://www.findalink.net/tippingetiquette.php>Tipping Guide Tip Jars They're showing up everywhere -- tip jars. Most people hate them. Where is it appropriate to leave a tip in a tip jar? We'll cover some of the basics. * Starbucks - Nothing. * Any fast-food restaurant - Nothing. * Buffet-lines or cafeterias - Nothing. If there is a person who comes around and keeps your tea glass full, tip him personally $1-2. * Donut, bagel or coffee shop - Nothing. * Sports arena concession stands - Nothing. * If you get the idea that tip jars are out of place at any food-service establishment that does not actually bring the food to your table and keep your drinks refilled, then you are correct. * Laundry service - Nothing. * Car wash - $2-3 for a car; $3-5 for an SUV or large vehicle. If there is a tip jar, leave your tip there. It will be split among the workers. Otherwise, tip the person(s) who did the cleanup after the wash.
darrel-p darrel-p 8 years
A resounding yes.... Starbucks pays thier people minimum wage, not waiters wages. Besides If you have been in a Starbucks recently you are sure to agree that the service recieved there is NOT tip worthy. Tips are exactly that, a way of showing gratitude for service above and beyond. It is NOT meant to subsidize payroll or allow a cheap-skate employer from paying thier employees what they should from the beginning. I personaly am tired of walking in to get coffee, ice cream, a soda at the local store and being expected to tip because they write on the cup, "starving college student", or "tips split with charity". What nonsense. I may be young but I was not born yesterday, the ONLY charity they split those tips with are themselves. So in case you havent guessed by now, my vote is YES please reomve those tip jars from Starbucks. On the day I get great service, I will gladly tip that employee, generously.......
skyblue1111 skyblue1111 8 years
Howard Schultz brought benefits into an industry which had never offered benefits before even before the company was profitable. Keep the tip jars!
selffawekili selffawekili 8 years
I regularly visited a Starbucks in downtown Seattle on my way to my lovely retail job (I am, afterall, a full-time student just like all those desperate baristas). I usually got a drip coffee because it was cheap and I worked 40 hours a week and needed a cup a day to keep going. Whenever I had paid in cash I would drop the change into the jar until one day I was adding my cream and sugar and I was moving a little slower than normal and the baristas thought I had gone already when I overheard one of them say "That girl is here every day and she always gets the same thing. She NEVER leaves a tip she is so cheap!" Tip you for insulting me? I don't think so. Tip you because you're a poor starving college student? Me too. I don't think so. Tip you because you chose to work in a place that pays you less than you deserve? If you're so entitled, then find a new job and don't take it out on your customers! If you're unsatisfied with your hourly pay, then do something about it. If you work hard and earn your wages, I can pretty much guarantee your employer will be willing to negotiate to keep you around. Get rid of the tip jars because they're creating animosity.
yodette yodette 8 years
'He argues that "the tip jar subsidizes the company's payroll costs" and compares contributing to the tip jar with making a donation to Starbucks.' OMG, who IS this guy and WHY is he the CEO?Too much caffeine seems to be destroying brain cells down at Starbucks headquarters.
yodette yodette 8 years
'He argues that "the tip jar subsidizes the company's payroll costs" and compares contributing to the tip jar with making a donation to Starbucks.' OMG, who IS this guy and WHY is he the CEO? Too much caffeine seems to be destroying brain cells down at Starbucks headquarters.
mrwelter mrwelter 8 years
You people. Its just money. Give it away! Its better to be broke than rich anyway. I think we should not feel weird tipping people at McDonalds, Walmart or any other place. Really its horrible that we spend 5.00 on a cup of coffee when people are starving worldwide. I really wish we didn't take this money thing so seriously. We were not born to make money all day all of our lives. We have been programmed to do this in our Government funded schools so that we can enter the work place and make more money for the machine to run. The problem with us people is that we are BIG TAKERS and little givers. If you don't want to tip than dont. If you want to tip than do. If you want to work for Starbucks. Sweet!! If you don't then don't. How about we stop spending our time on this forum and we go mow our neighbors lawns. We could clean the windows for the old lady at the end of the block, or we could go to a retirement home and visit with the lonely people. But we wont. Well complain about a tip jar, eat, sleep, work and yell at other drivers. I am going to start a forum on ways to make a difference in this world. That way we can spend some of this idle time inspiring others and coming up with ways to do great things. I think I will go to Starbucks after I get done with my nursing class tonight and work on the forum. In fact I just registered www.thegoodforum.com . Now stop talking about expensive coffee and start doing something good with your lives.
Loopyhdw Loopyhdw 8 years
ok... as an employee of Starbucks... I APPRECIATE the tips, but I certainly don't EXPECT them... true, we BARELY get paid 7 bucks an hour in our area, and true the tips are split each week between the 14 of us that work at our store according to the amount of hours that we work... which USUALLY comes down to an extra dollar per hour for that week... NOT a lot of money... but it ends up filling my tank once a week, or buys my husband and I dinner out or a movie... money we greatly look forward to... Starbucks however, is my SECOND job... I have a full time one to pay the bills and have Starbucks basically for the benefits and everything else is a perk. However, having been a bartender and server for years while teaching during the day, the tipping expectations are VERY different... and those of us that work at Starbucks do it for the perks not the tips.
Loopyhdw Loopyhdw 8 years
ok... as an employee of Starbucks... I APPRECIATE the tips, but I certainly don't EXPECT them... true, we BARELY get paid 7 bucks an hour in our area, and true the tips are split each week between the 14 of us that work at our store according to the amount of hours that we work... which USUALLY comes down to an extra dollar per hour for that week... NOT a lot of money... but it ends up filling my tank once a week, or buys my husband and I dinner out or a movie... money we greatly look forward to... Starbucks however, is my SECOND job... I have a full time one to pay the bills and have Starbucks basically for the benefits and everything else is a perk. However, having been a bartender and server for years while teaching during the day, the tipping expectations are VERY different... and those of us that work at Starbucks do it for the perks not the tips.
yodette yodette 8 years
Starbucks is supposed to be one of the top companies in the nation to work for. If that's the case why do they need a tip jar?
yodette yodette 8 years
Starbucks is supposed to be one of the top companies in the nation to work for. If that's the case why do they need a tip jar?
bellagatta bellagatta 8 years
IT'S not about being cheap it's about the service. Counter working people should not be tipped. Its their job to serve a cup of coffee, I do not mind tipping where there is actual " real" service like a waitress ,bus boys and people who actually work with you for over 30 minutes. I use to tip $1-2.00 for a cup of coffee I drink 3-5 cups a day almost $15-$20 a month on tips for coffee . It adds up. In Italy people are coffee drinkers 4-5 cups a day. ( espresso ) and no one tips. You have repeated customers. No tip jars. Its so low class for a tip jar. In China no one tips. It is expected to have service included in the price of a meal or drink. Baggage handlers should be tipped. ETC. As someone mention do we star tipping everyplace we eat ( fast food places) counter at a movie theater when I ask for a coke?
bellagatta bellagatta 8 years
IT'S not about being cheap it's about the service. Counter working people should not be tipped. Its their job to serve a cup of coffee, I do not mind tipping where there is actual " real" service like a waitress ,bus boys and people who actually work with you for over 30 minutes. I use to tip $1-2.00 for a cup of coffee I drink 3-5 cups a day almost $15-$20 a month on tips for coffee . It adds up. In Italy people are coffee drinkers 4-5 cups a day. ( espresso ) and no one tips. You have repeated customers. No tip jars. Its so low class for a tip jar. In China no one tips. It is expected to have service included in the price of a meal or drink. Baggage handlers should be tipped. ETC. As someone mention do we star tipping everyplace we eat ( fast food places) counter at a movie theater when I ask for a coke?
ittybittymama ittybittymama 8 years
Yes, get rid of it. I don't think that anyone should have to tip to subsidize a companies revenue. That is exactly what tipping is: allowing the owner of the company to not pay their employees well and expecting their customers to subsidize them with their tip. I do tip in appropriate places because it is expected and shouldn't be taken out on the employees but I think that the owners are just selfish and greedy.
pattay pattay 8 years
I have to agree and say they need to remove the tip jar. Do we tip the people at Burger King for making our burger our way?? No we don't & I shouldn't have to tip the barista for making my latte with soy instead of milk.
mrpaul29 mrpaul29 8 years
The first time I saw a tip jar at Starbucks I thought it was ridiculous. They expect a tip...for handing me a cup of coffee? But I couldn't believe it when they started showing up at drive-thru windows. If they really want a tip, they should at least check my oil as well. What concerns me is the trend they may be setting. Soon we'll see tip jars for grocery checkers, the guy who scans your card at the gym, bank tellers, all fast food employees, ticket takers at theaters, and ticket givers after you've been speeding. Where does it end? Thank you Starbucks!
mrpaul29 mrpaul29 8 years
The first time I saw a tip jar at Starbucks I thought it was ridiculous. They expect a tip...for handing me a cup of coffee? But I couldn't believe it when they started showing up at drive-thru windows. If they really want a tip, they should at least check my oil as well.What concerns me is the trend they may be setting. Soon we'll see tip jars for grocery checkers, the guy who scans your card at the gym, bank tellers, all fast food employees, ticket takers at theaters, and ticket givers after you've been speeding. Where does it end? Thank you Starbucks!
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