No matter your profession, your workday has the potential to be a land mine of conflict. A disagreement with a co-worker, a run-in with your boss, or an angry call from a client can ruin your day, or even your week. It's important to keep track of situations that unnerve, and upset you so you don't get derailed and you learn how to defuse disasters. When was the last time you were genuinely upset at work and why?
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