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Apple Has the Best Computer Tech Support

Apple Gets an A+ For Tech Support

Looks like you Apple fans aren't stressing out about waiting on hold for tech support — according to Consumer Reports, Apple is the top company for after-sales customer service. In a report that was based on phone support, online support, and general problem-solving ability, Apple beat out others including Dell, Toshiba, and Lenovo in all points. The survey took place over a one-year period and looked at 7,000 laptop and desktop users' customer support experiences.

Lenovo and Toshiba ranked second and third in the laptop category, while Dell and HP/Compaq ranked second and third for desktops. They claim that Apple's success is partially due to its ownership of the hardware and software that comes with each Mac. So amid complaints that Apple can be limiting, the silver lining is that its tech support is often able to troubleshoot and solve problems. And between phone, online, and Genius Bar support, Apple also gets an A for accessibility.

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Happsmjc Happsmjc 6 years
Agreed! I adore/sometimes live at the genius bar and call tech support sometimes and they walk me through whatever. Usually they are not huge problems either. My first mac was the first gen. white macbook and it always cracked and they even replaced it FINALLY after 2 1/2 years. LOVE APPLE. I did have one prob with the genius bar, and it was trying to install windows through a partition so I could take the bar exam--such a hassle! And of course I had to totally erase my hard drive to get it off because they put it on wrong, but I don't blame Apple because it had to do with Windows!!
Happsmjc Happsmjc 6 years
Agreed! I adore/sometimes live at the genius bar and call tech support sometimes and they walk me through whatever. Usually they are not huge problems either. My first mac was the first gen. white macbook and it always cracked and they even replaced it FINALLY after 2 1/2 years. LOVE APPLE.I did have one prob with the genius bar, and it was trying to install windows through a partition so I could take the bar exam--such a hassle! And of course I had to totally erase my hard drive to get it off because they put it on wrong, but I don't blame Apple because it had to do with Windows!!
allieperez allieperez 6 years
I absolutely love Apple's tech support. Any issue I have i take in and it gets fixed right away. Not like with Windows where you can't figure it out and call tech support and get no help so then you end up having to invest in an entire new computer. Point is, I love my Mac and will never go back to Windows.
bethinabox bethinabox 6 years
Apple tech support is one of the biggest things holding me back from switching back to windows. Sure, the laptops with windows may be cheaper, but when something goes wrong--which it inevitably will--it's such a HASSLE to get it fixed. Apple tech support, you just bring it in and they fix it, no problem. I wish macs were cheaper, but honestly I'm still going to stick with them because it's so worth it. 100% agree with the A+.
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