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How to Return the iPhone 4 For a Refund 2010-07-13 07:30:33

How-To: Return Your iPhone 4

Consumer Reports isn't satisfied with the latest iPhone, and if you're not either, then now's the time to start thinking about returning it to Apple. Customers here in the US can return their iPhone 4 within 30 days for a full refund (and opt-out of an AT&T contract if you don't want to stick with the carrier), which falls on the 28th of July if you went home with an iPhone 4 on launch day. Returning it is surprisingly easy, and there are plenty of other handsets to consider that will fill your smartphone needs, and carriers that still offer unlimited data (ahem, Verizon).

So how exactly do you return your iPhone 4 if you want off the Apple train? Find out after the jump.

Returning your iPhone 4 for a full refund is actually quite easy. You can visit the online Order Status page and sign in with your Apple account, or call 1-800-676-2775 to request a return. In order to get all your dough back, you'll need to have the iPhone returned to the Apple warehouse within 30 calendar days of when it was first shipped to you, not when you actually received it. If you bought your iPhone in an Apple store, just return to the same store with your receipt for your return. Make sure you include the box, charger, and all manuals in either case for your return. Bonus — you won't have to pay a restocking fee, even if you've opened the box!

As far as your wireless service, if you've properly returned your iPhone within 30 days of purchase or shipment, your AT&T contract will cancel automatically according to Apple's return policy. If it were me though, I'd go ahead and confirm that the service has been canceled with AT&T right away. You can never be too careful!

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iamfooftastic iamfooftastic 5 years
This article only addresses iPhone 4 returns for Apple bought iPhones. Although BestBuy does have a 30 day return policy for mobile phone purchases, I can never seem to find any additional information regarding restocking fees, etc. if someone who bought their iPhone from a BestBuy wanted to return it. I bought my iP4 from BBM and have not been able to replicate the death grip. However, my assumption is that the antenna issue is real and perhaps those that are experiencing it got theirs from a bad batch of phones from the factory. It happens. And if people aren't satisfied they should have the option to return without fault....to whichever retailer they bought it from.
serial serial 5 years
"As far as your wireless service, if you've properly returned your iPhone within 30 days of purchase or shipment, your AT&T contract will cancel automatically according to Apple's return policy. If it were me though, I'd go ahead and confirm that the service has been canceled with AT&T right away. You can never be too careful!" The Apple Store employee who handled my return said that returning the iPhone does not "cancel" your AT&T contract, it merely "suspends" it. He explained that I'd have to go to an AT&T store to properly cancel the contract and reinstate my old contract. It's best to bring proof that you returned the iPhone to Apple to the AT&T store.
serial serial 5 years
I'd also like to add, that after I returned my iPhone to Apple and went to AT&T to restore my old contract and reactive my old iPhone, the AT&T rep inquired if I returned it because of "all the problems with the iPhone [4]." His exact words. He wondered if Apple had a lot of people returning their iPhone 4s, and added that he's handled quite a few returns. The big but to all this is while the rep was processing my 1 return, at least 3 people around me signed up to order the iPhone 4. I'm sure Apple's laughing to the bank.
serial serial 5 years
Some of these comments are ridiculous. If your iPhone 4 doesn't have any problems, or you can't differentiate the issues arising from the iPhone 4's hardware from AT&T's network, then good for you. But I, and several other people I know who have iPhone 4s have experienced antenna and/or proximity sensor issues. These are not exaggerated. I returned my iPhone yesterday and will do what I should've done in the first place -- wait and see. I object to the claims that these complaints are only coming from those who don't or can't have an iPhone. As if these complaints stem out of envy? Really. Having paid $299 plus tax (~$365), and signed my soul over to AT&T for another 2 years, is it too much to expect my new iPhone 4 to function like a phone without having my calls dropped if I hold the phone the "wrong" way? I'm sorry, but it's people who paid $299 (subsidized) to $499 (early upgrade) for a lemon who are complaining the loudest. You know what those people who don't or can't have an iPhone 4 are doing? Certainly not voicing valid complaints. No, they're laughing at us Apple fanboys and girls who bought into Steve Job's reality distortion field.
aniline aniline 5 years
@Happsmjc You don't have to give up your phone, just swap it for one that doesn't have that problem :)
Happsmjc Happsmjc 5 years
me too totonlaura! No major problems here (or with any family). I have accidentally hung up on people when trying to hold it with my ear, I thought this was just something I had to be careful of but one friend took hers back b/c of a sensor problem that was causing the keypad to turn on during calls?? I'd rather hang up on one or two people then get rid of my iphone!
Ghostgirl Ghostgirl 5 years
Seriously, I have almost a dozen coworkers with the 4, and none of them have had any issues!
totonlaura totonlaura 5 years
I’m more worried about dropping and breaking it than I am of the reception!
le-romantique le-romantique 5 years
I think the few people that have had problems has been exaggerated, obviously. I think many people are out to make the iPhone 4 look bad mainly because they don't/can't have it. That's what my boyfriend says, but then again- he's an Apple employee... haha
aniline aniline 5 years
I also lucked out I guess. Mine doesn't have the reception problem and has been pretty great so far. It's such an amazing upgrade from the 3G.
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