For the rest of Akasha's story, keep reading.
A few months later she called telling me she was downsizing her bills and she wanted me to call the cable company to disconnect the wireless and she would just plug in the computer to use the Internet. Again I explained to her that she wasn't paying for the wireless that the box was making the house a wireless hotspot, not the cable company.
Recently we went through it again. After a power outage she called me completely enraged over the lack of support she was getting from the cable company trying to get the wireless reset, and that she was going to just cancel the wireless service. I finally got it working for her with a little help from the 14-year-old neighbor. I kind of blame the cable company for not having customer service for the non-tech.
I don't think she's ever going to understand that the wireless is the box and not the cable company beaming a signal to her house. Maybe she's just ahead of the times and I shouldn't be making fun of her.
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