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Wal-Mart Building it's Own Geek Squad for At-Home Customer Tech Service

Wal-Mart Builds Their Own Geek Squad

Need some tech support? Normally I like to troubleshoot my computer and technology woes myself (there's nothing like reading the instruction manual to learn how to operate something while in distress), but on rare occasions, I do have to call a company's tech support hotline to get some help with an issue. However, out of all of the gadgets I've purchased from Best Buy, I've never called upon the Geek Squad's services when I'm in need. Why? Well mostly it's the fee that it costs to utilize their 24-hour support. But that's not to say they aren't used — how many of those little Geek VW Beetles have you seen driving around your town? Exactly.

Someone else has been taking notice of the fleet, and is preparing to take on the blue and yellow big box. Find out about Wal-Mart's plans to compete when you

.

Wal-Mart is enlisting the help of a third-party company called N.E.W. Customer Service to provide similar 24-hour tech support for their electronics customers. Instead of requiring a subscription fee to utilize tech support expertise like Best Buy, Wal-Mart will be offering up a prepaid card for purchase for any over the phone or in-home installation service. Buy one for yourself, or give one as a gift to your less-than-tech-savvy friends or family to use year round. The service should be ready to go nationwide by the upcoming holiday shopping season.

Image Source: Getty
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Zivanod Zivanod 6 years
I will not be using the service. I bought a few small appliances at Walmart over a few months and each and every one of them did not work. When I returned them, the customer rep asked me why I was returning it and I told her that everything I buy from them doesn't work. Her response, "Then stop buying our stuff." So true as I have never purchased a techie/mechanical thing again from Walmart.
Zivanod Zivanod 6 years
I will not be using the service.I bought a few small appliances at Walmart over a few months and each and every one of them did not work. When I returned them, the customer rep asked me why I was returning it and I told her that everything I buy from them doesn't work. Her response, "Then stop buying our stuff." So true as I have never purchased a techie/mechanical thing again from Walmart.
Happsmjc Happsmjc 6 years
Yeah I totally don't get this as Walmart doesn't even have online question help YET, so it seems like they have skipped a step. I ordered my last camera from Walmart.com and had a fairly simple question but one I wanted answered before I clicked purchase and they had no tech service number or customer support, it was so strange especially since people are or could be buying thousand of dollar televisions from the website. Its strange that they would implement a geek squad without a simple tech support number.
fitgirlFL fitgirlFL 6 years
I used the geek squad and they were awful. The guy couldn't fix my laptop, couldn't figure out what was wrong with it - but still charged me a fortune. I ended up calling a local place and they fixed it - for much cheaper. I wouldn't waste my time or money on the geeks again.
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