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Wal-Mart Building it's Own Geek Squad for At-Home Customer Tech Service

Wal-Mart Builds Their Own Geek Squad

Need some tech support? Normally I like to troubleshoot my computer and technology woes myself (there's nothing like reading the instruction manual to learn how to operate something while in distress), but on rare occasions, I do have to call a company's tech support hotline to get some help with an issue. However, out of all of the gadgets I've purchased from Best Buy, I've never called upon the Geek Squad's services when I'm in need. Why? Well mostly it's the fee that it costs to utilize their 24-hour support. But that's not to say they aren't used — how many of those little Geek VW Beetles have you seen driving around your town? Exactly.

Someone else has been taking notice of the fleet, and is preparing to take on the blue and yellow big box. Find out about Wal-Mart's plans to compete when you read more.

Wal-Mart is enlisting the help of a third-party company called N.E.W. Customer Service to provide similar 24-hour tech support for their electronics customers. Instead of requiring a subscription fee to utilize tech support expertise like Best Buy, Wal-Mart will be offering up a prepaid card for purchase for any over the phone or in-home installation service. Buy one for yourself, or give one as a gift to your less-than-tech-savvy friends or family to use year round. The service should be ready to go nationwide by the upcoming holiday shopping season.

Source: Getty
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