Apparently romance is giving way to the promise of good customer service. According to research by wireless service Voce, four out of five Americans would rather have 24-hour customer service assistance from fully informed "live" people than a date on Valentine's Day.
The study "Digging Deeper on Customer Service" highlighted consumers' growing frustration with the continuing downward trend in customer service. As a person that is constantly on the phone with Apple, Sony, TiVo, my bank and UPS, I totally sympathize. So many technological advances meant to make customer service more efficient or easier to use actually make dealing with companies more of a hassle for customers.
The survey also says nearly two out of three Americans would
rather take out the trash than speak to someone from customer service.