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How Much Attention Do You Like at Stores?

Recently PetSugar had an annoying shopping experience. She was so curious about a product in our concealer roundup that she hit up the mall over the weekend to try it.

She and her friend were the only two customers in the shop with four employees, but she felt she was pulling teeth to get someone to help her. Admittedly, she doesn't like the pushy "Oh, you want eye shadow? Here, let's put you in some lip liner, too!" routine that can happen all too often, but the silent treatment is no better. She was so frustrated that she refused to buy anything.

I like it when people greet me and are ready to help, but don't attack me with a blush brush. As for you, which beauty counter etiquette do you prefer? Would you rather be left to your own devices, guided along the way, or totally doted upon?


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Pistil Pistil 8 years
I only want attention if I ask for it. I usually know what I'm looking for anyway. I don't want to feel guilty for not buying anything, I don't want to be pressured into buying something I don't need, I don't want to feel like I'm being judged for my purchases, I don't want to be watched like I'm about to shoplift something.
Nadia24gv Nadia24gv 8 years
If someone talks to me, I leave the store. Bottom line. If I am in your damn store, I know what I am looking for. I shop for alone time, not to make friends. Man! Sales people fire me up! Thank whoever for Amazon.
fhr1128 fhr1128 8 years
Greet me and then walk away. I'll look for YOU, if I need anything. I absolutely hate when I am followed and right after I have looked at a rack of clothing, the SA is "fixing" the rack, like I messed up "her" area. And she does it even when I haven't even taken anything off of the rack - it's like I have upset her hangers from being exactly one inch apart on the clothes rack. UGH !!!! I'll leave a store if I am followed any closer that 10 feet. Haven't you ever heard of PERSONAL SPACE ??????
CarmenP CarmenP 8 years
I, like most of the other comments, like when they say: 'Hi, if there is anything I can help you with, please tell!' You also see if you're dressed up the salesperson is more friendly! And there is a dep store near to where I live which sells Chanel and so my friend and I always go there to test out the products and stuff. But some days there works a lady which I really can't stand because she always give me that: you can't buy that. No than neither. But one day I just bought Chanelshoes and suddenly she was like totally helpfull. I was like yeah back off now!
ren_kr ren_kr 8 years
isn't retail all customer service based? I don't understand how hard it is just to say a simple hi to people walking in. And about the people that leave stores because the service is bad, I don't blame them and I don't find it childish all the time. There have been many times where I'm dressed in a normal tshirt and jeans (and mind you, i'm super short and look like i'm 12 but i'm already having my quarter life crisis) and sales people (especially in the big department stores) just look past me. I give them eye contact and they just completely avoid me and gives anyone else that walks in a greeting. I'm sure anyone in that situation would feel disrespected and even a bit peeved. I think it sucks, but some people can be jerks.
watereatsrock watereatsrock 8 years
I want help only when I ask for it. Although I do like to be acknowledged when I enter a store, I really hate when I walk in and they say nothing to me, but the person after me gets a cheery greeting.
pillowtalkk pillowtalkk 8 years
i would prefer a greeting and attention when i ask for it.
Lyv Lyv 8 years
I'm quite shy so I like a minimal, casual attention unless I make a point to show them I need help. On the other hand, it does suck when you ask about prices and they answer you in that "too expensive for you, you're probably not gonna buy anything, stop wasting our time" tone!
GlowingMoon GlowingMoon 8 years
Same here -- I want minimal, polite attention. Just a greeting, and being open to answering questions is fine with me.
runningesq runningesq 8 years
I really hate when salespeople don't talk to me because I'm dressed in sweats + tshirt ... and yet they do when I come from work and I'm wearing a suit/ stockings/ pumps. I understand why they think what I do, but you really cannot judge how much money someone will spend by how they are dressed: i.e., PRETTY WOMAN! ;) Oh, and at Banana once they cleared out my fitting room - with the clothes I wore into the store still in there - and threw them on the floor behind the register. When I asked where my clothes were, the salesman pointed ... and I had to pick up MY clothes off of their floor.
Symphonee Symphonee 8 years
I keep it around every ten because I usually get slightly loss and confused around that time. It never fails.
Symphonee Symphonee 8 years
I have walked out of stores for a lot of my adult life because of bad service. I don't need you to run over like a dog when I enter the store but at least acknowledge my presence. I hate when I walk around a store and then stop and crane my neck looking for a sales associate. When you finally do spot one they hurry away while trying to avoid eye contact. I don't get nasty until they have violated my 2-10 rule: Greet me within my first 2 minutes of entering the store and check up around every 10.
Jabbadoo Jabbadoo 8 years
I know many retail stores have a specific protocol to follow, such as a minimum of 2-3 attempts to speak with the customer, so if you are meek or non-committal, that person will follow what they've been told to do... so i understand that. What drives me nuts is (knowing it's a store that will be all over me multiple times)when they approach the first time, and I very clearly, politely and in a friendly matter say to them, "thanks for you offer of help, but I prefer to look on my own, I will be sure to let you know when I have questions or need something". Now, if they continue to bug me after that, I feel no qualms about being cold in my responses.
La-Tua-Cantante La-Tua-Cantante 8 years
I agree with sunshinepoint. I want to be greeted, and I also want to feel like if I had any questions I could ask them. But I also like to look around without being followed, or discuss my opinion with my shopping partner without the sales associate breathing down my neck.
sunshinepointe sunshinepointe 8 years
I like being greeted straight off. I also appreciate the "if you have any questions let me know". If I'm standing in one spot for a while looking confused please come ask me if I need help. Otherwise let me do my thing.
beautifulmel beautifulmel 8 years
I don't really mind either way-- I tend to ask a lot of specific questions about products, and I'm not afraid to say no to a pushy salesperson. I find the more friendly and personable they are with me, the more likely I am to buy something-- they don't have to push a particular product. Just be nice and not overbearing.
db01 db01 8 years
I recently had a bad experience at Neiman Marcus in North Park where the Man at the Cle de Peau counter really annoyed me by first calling me "dear" and then pushing product on me. The SA was nicer once he went away, but i only bought one thing. Next day I ent to NM at Willow Bend and had a much less pressured experience and bought more stuff. Very intimidating and offputting. I want to be able to get to the counter to look at a display before I am attacked.
aimeeb aimeeb 8 years
A "hi" is all that I really need. I've seen people at Ulta who look like a hot mess so no thanks I'll pass on the suggestions. If I need help to find something I'll ask, otherwise I'm good to go.
dragonlady920 dragonlady920 8 years
Definitely happy medium. Greet me when I come in, and be available. Maybe check on me if I've been there for a while. But I think it's far better to have an attentive salesperson than snotty ones who clearly don't want to be there. (One of my pet peeves, especially in this day and age, is people who act ungrateful for being employed. The unemployment rate is rising, so it's like, buck up honey--plenty of other people are standing in line for that job! Sorry, rant over.)
Allytta Allytta 8 years
i don't get the women, who say they left the store because they were too pushy or not greeted. you came there for the product, which you probably knew you want before you came in. so why would you deny the pleasure of having a new Bliss cream or Chanel lipstick just because the people selling it were not up to your standarts? you don't even have to talk to them, just tell them what you came for and pay the money. i think this whole situation of leaving is childish. yes, if you have been ignored when you asked for stuff repeatedly then yeah, leaving is the best option. but otherwise. i would be just too lazy to go and look for the product in another shop (and luxury cosmetics somehow shops somehow are far away from each other, so that's annoying...)
Chloe-X Chloe-X 8 years
I liked to be greeted as I enter the store and asked if i want help but if I say no then I like just to be left to look around the shop. I hate it when you are buying one thing and they want you to buy something and want you to try this new product, it annoys me so much!
deetopia deetopia 8 years
I would rather be left alone since usually, I know what I want to buy. But it will be nice if there's someone around when I need it. Unless I need assistance, just back off. I know what to do when I need help. :D
details2 details2 8 years
I want to be greeted, and then have attentive service when requested. If I tell someone I'm just looking then please leave me alone - but don't act like I've died, but don't hover and try to strike up conversation ever 3 seconds, either. There is this one woman at the Sephora in Pasadena would seriously attacks me. She won't leave me alone, "oh you should wear this", "oh let me put this on you", "you should try yellow eyeshadow".... She is so aggressive, I'll walk out and not buy. But I will also walk out if I'm being completely and rudely ignored.
Advah Advah 8 years
In between the two. I like being left alone, but a few times I've had to wait over 15 mins before finding someone or having the employee notice I was trying to ask her a question while she was chatting with her friend. In those cases I usually leave without buying anything. The worst here is SpaceNK; last time I waited for 15 mins because the employees were busy, then they went straight to the older-looking, wealthy ladies. I was SO pissed off I would have left if they weren't the only place to sell some brands in town. One of the employees is lovely though, now I just wait for her and we've become pretty friendly. :P Oh and I also get a bit annoyed when cosmetics specialists don't answer my questions. One day I'll be "WRONG!! BellaSugar said it's not how you're supposed to use it!!"
tepiza tepiza 8 years
I like to be left alone when shopping, but what irritates me is when an employee neglects to greet me when she had warmly greeted a shopper who came in right before me. It also bugs me when I have to chase down employees to get into the fitting room.
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