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The Skinny on Spa Upgrades

There's nothing quite as relaxing as settling in for a spa treatment. That is, until your esthetician introduces the upsell. "Your facial would be so much more effective if you added on this mud mask," she might say. "It's just 25 dollars." And so you're lying naked under a sheet, worried that without the mud mask you'll be left with less-than-perfect skin, and you don't want to be awkward...

I truly dread the upsell. Even though some add-ons are worthwhile, others are just so-so, and they can easily make your total bill skyrocket. That's why I was excited to run across these opinions on whether certain spa add-ons are worth the expense. Microdermabrasion and paraffin wax treatments are generally considered worth the extra cost, whereas aromatherapy is deemed a waste of money. I agree, especially on aromatherapy; most spa products have a pleasing scent of their own, and dropping extra cash to sniff happily seems unnecessary.

So, how do you politely turn down add-ons that you're not interested in? For a few suggestions,


If you're not interested in upgrading your experience, here are a few ways to turn it down politely:

  • Keep it simple: "Thank you, but I'm happy with the treatment I've scheduled."

  • Give yourself time: "I think I'll pass for now, but I'll keep it in mind for my next appointment."

  • Go the direct route: "I appreciate the offer, but I'm not interested today."


Join The Conversation
htiduj htiduj 9 years
i also just politely say no. but it is really annoying and can be awkward at times - especially if they just dont respect your "no" or get moody about it. its sortof like, i scheduled one thing - just do it and leave me alone. i personally would not go back to a place that tried to upsell something to me and just kept pestering me about it.
sweety54992003 sweety54992003 9 years
I just say , NO. Its really easy you should try.
Beauty Beauty 9 years
Good point, brown_eyed_grrl. I love it when that happens, and I always leave a bigger tip!
brown_eyed_grrl brown_eyed_grrl 9 years
That sucks. I've never had someone do that to me. Who can relax when you're being given a sales pitch? In fact, a couple of times, they've added in a service, but didn't charge. Like during my last facial, they added extractions, which would normally have been an extra $15. Now THAT'S how to get people to come back.
emalove emalove 9 years
I have no problem being straight-forward and just saying "no, thank you" if it's something I'm not interested in.
jeda21 jeda21 9 years
I would just slighty modify the "keep it simple" response you're suggesting, and just say: Thank you for the upsell attempt, but I'm happy with the treatment I've scheduled
Monoka Monoka 9 years
i know! thats why i ask before i go inbut the SPA i go to they always are great, and the add ons are usually part of the package for free so you just decide :)
aimeeb aimeeb 9 years
Microdermabrasion-totally worth the extra $$.
Shopaholichunny Shopaholichunny 9 years
good tips. just tell them NO! :)
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