Neutrogena Responds to Backlash After Claims That Its Towelettes Burned Customers' Skin


Neutrogena makes plenty of products we love: the Hydro Boost sunscreen is our new Summer staple, and we've been using the makeup remover towelettes since we can remember. So it surprised us when we learned that recently, some devoted fans have reported that their favorite Neutrogena products are causing their skin to burn, breakout, and develop hives.

According to several claims made on Consumer Affairs and on Neutrogena's website, products like the Makeup Remover Cleansing Towelettes, Oil-Free Acne Wash, and the Pore Refining Exfoliating Cleanser have caused adverse skin reactions, ranging from burning, swelling, blisters, redness, dryness, and more.

We reached out to Neutogena for comment on the matter, and they let us know that they are taking these complaints seriously and are looking into it after seeing a spike in complaints in the past week. Nothing has been recalled — yet — but the company has launched an investigation into the matter. It should be noted that they are not aware of any change to the ingredients of these products, but they are also looking into this as a possibility.

"We are deeply concerned about recent Neutrogena Makeup Remover Wipes complaints and ask that Consumers who have experienced an adverse reaction, please call us at 1-800-582-4048 or send us a DM @Neutrogena immediately as we gather more details and get you answers. Our brand promise – we will respond to every complaint as soon as we have more information to share."

Neutrogena also hopes more people who are experiencing these issues will send the product causing concern to them for testing. We'll keep you updated on any developments with this story.

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