Skip Nav
Career
8 Female-Led Podcasts to Fire Up Your Professional Life
Money
Fun Ways to Teach Your Kids About Money
Job Search
How to Address Your Firing in an Interview

Hotel Resort Fees

Savvy Trip Tip: Watch Out For Shady Add-On Charges

My friend just booked a trip to Hawaii on Travelocity.com. It was a great deal, but he was confused about some of the charges on the bill. When I took a look at the receipt, I spotted a $30 charge for Aloha VIP Transfers Oahu that he said he never signed up for. He thought it was mandatory, but when I clicked through the deal myself, I noticed that it was already checked and you can actually opt out of it.

I can see how easy it is for people to overlook it and chalk it off as being part of the deal. Then I saw another extra fee called "Additional Mandatory Resort Charges." I did some digging and found out a list of resort fees charged by several Hawaii hotels. This fee for my friend's hotel, charges for things like Internet, phone, parking, and yoga classes. It doesn't make sense to be charged for these services because I'm assuming that most travelers will be spending the bulk of our time outside of the hotel, not inside.

Here are some tips on dealing with similar situations:

  • Make sure you read everything carefully. If the amount charged at the end is not what you were quoted at the website, don't buy it if you're not willing to pay the extra fees. If you accidentally bought it and find weird charges on your bill, call the booking agent immediately. I called Travelocity and after a chat (be sure to have a nice, but firm tone) he agreed to remove the Aloha VIP charges.
  • Explain yourself and why the site makes it confusing. Remember to note down his ID number and the date of your call. The agent then told me that the resort charges were out of their hands, so they told me to call the hotel. In this case you have two options, if you don't want to deal with the hassle, either ask for a full refund from Travelocity (explain the situation) or look for another deal at a hotel with no resort fees.
  • Or you can call the hotel directly and speak to the manager. Hash it out with the manager and tell him you are not going to use the services so you would like the charges to be taken off. If you want, you can even say you'll take your business elsewhere. It's important to be pleasant, because this is such a sensitive topic, and you'll get better results when you're nice!
Image Source: Thinkstock
Around The Web
Join The Conversation
bluebellknoll bluebellknoll 6 years
I'm pretty sure that the majority of the hotels on the main strip in Las Vegas also charge a mandatory resort fee. My husband was looking into it - he said that some are an extra $25-30 per day! RIP OFF!
Ridge Rider Mountain Coaster in Tahoe
Disneyland Tips and Tricks
Pandora Avatar Land Preview For Disney Annual Passholders
Yayoi Kusama Infinity Room Los Angeles
Disney's Castaway Cay Facts
Flamingos in Celestun, Mexico
Electronics Ban on Flights to US | March 2017

POPSUGAR, the #1 independent media and technology company for women. Where more than 75 million women go for original, inspirational content that feeds their passions and interests.

From Our Partners
Latest Career
All the Latest From Ryan Reynolds