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Resume Remedy 2008-05-05 12:25:11

Account Manager Résumé, Remedied

TeamSugar user jenwils01 shared her résumé in my Résumé Remedy group — she's looking for some help in spelling out her current accomplishments because it's difficult to put soft skills into straightforward sentences. She has a good understanding of her responsibilities as an account manager where her main focus is relationship development, but she's also attentive to her duties as a salesperson with the goal of increasing revenue. Here are my observations and recommendations, and of course you're encouraged to share your own in the comments.

  1. She's more accomplished than she lets on: It has the backbone of a good résumé, but it seems to be missing some of the meat. She wants to convey that she's made the most of her experiences and give a prospective employer something to bite into. By simply stating her responsibilities she's selling herself short — she wants them to know that she's both capable and accomplished.

See my other observations and advice when you


  1. Specify, don't generalize: It's understandably frustrating to nail down elusive soft skills into direct statements. JW said that she hasn't been in the job long enough to quantify her results, but I don't think she's giving herself enough credit. She's been in the position for a little less than a year, and while it may not be enough to impact the company's bottom line in a big way, it's plenty of time to distinguish herself. My advice is to dig deep and review the projects she's completed, and even think about compliments she's received from clients. Those comments can be turned into something more, for example, a big client tells her that she's left an impression on them and suddenly she's managed to cultivate meaningful relationships with clients and contributed to the company's revenue by x percent.
  2. Prioritize: She increased sales by 77 percent for Company Y, but it's the third bullet point in that section when it should be the first. Follow this guideline for each job experience — your biggest accomplishments with hard numbers should be listed first and followed by more general skills and responsibilities.
  3. My little secret to putting soft skills into words: Four simple steps: visit Craigslist; search account manager/relationship development; notice the skills and qualifications they require in applicants; translate those onto your resume if applicable. Use your owns words, of course, but those job descriptions will undoubtedly help organize the thoughts you were having trouble putting onto paper.
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