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The Office Rundown: Episode Seven, "Customer Survey"

The Office Rundown: Episode Seven, "Customer Survey"

It's almost like they have been listening to our wish for Pam to come back to the office on The Office because the tiny Bluetooth thing is such a clever way to keep her involved while she's also still pursuing her own goals in New York. That tiny Bluetooth provides a lot of the laughs in this episode, as does Dwight's paranoia about why he received such negative customer reviews. And, of course, Andy and Angela's wedding plans continue to be amusing — especially since they've chosen a location, adding a new twist to the storyline.
What did you think of "Customer Survey"? For some of my favorite moments and to add your own,


  • Michael tells everyone he and Holly got engaged (but they didn't). Dwight's manic congratulating Michael on his engagement cracked me up: "Nothing can hurt you now, you're a man in love!"
  • Kelly bought a bridesmaid's dress — in white — for Michael's wedding.
  • Michael: "Kelly Kapur is our dusky, exotic customer serviec rep and once a year she will contact our clients and find out how happy they are wiht our salespeople. Sort of a 'Kapur's List,' Schindler's List parody. . . That's not appropriate."
  • Jim jokes that Pam is a gold digger. I just love that Pam and Jim have the world's smallest Bluetooths!
  • Dwight's total bewilderment at Jim seemingly talking to himself is hilarious. After Jim says "I love you" to Pam, Dwight cries, "What do you think I'm saying to you?!"
  • Andy, on the phone with "the best tentist on the East Coast," while looking at Angela's all-gray outfit: "Would you be able to do the same design but with walls of gray? And a top that's gray too?"
  • "There's our smudgeness." Michael to Jim, meaning smugness.
  • Jim tells Pam he may not have done so hot on his customer reviews this year. Pam replies, "Maybe it's 'cause you spent the whole year flirting with the receptionist."
    Jim: "Little bit. Worth it." Aww!
  • Michael asks Jim what a more micro form of management is called. Jim: "Microgement?"
  • Andy calls the Shangri-La tent "really simple. It's really tasteful."
    Angela: "I don't want to be married in a tent like a hobo."
    Andy: "Hobos live in trains." Ultimately, Angela says he can have his tent as long as it's in "a hand-ploughed field" and there's an old barn. Then she describes the Schrute Farms barn in great detail.
  • Jim "Bill Buttlicker" playing with Dwight on their mock phone call is awesome, classic Office. He gets Dwight to scream "Buttlicker! Our prices have never been lower!!!" Jim (Mr. Buttlicker) gets Dwight in trouble for yelling at the client, and then says he'll buy $1 million worth of paper products because he likes the sound of Michael's voice.
  • Dwight screeches to a stop in front of Jim and opens the door, "Get in!" He then swerves quickly into a parking spot and blasts "Centerfold" in case anyone's listening.
  • Dwight: "Who are you talking to?!"
    Jim: "Pam."
    Dwight: "She's not here, Jim!"
    Jim: "No, she's not."
  • Dwight tells a customer to shut up because he thinks he hears someone breathing on the line. He thinks Kelly's listening in and rushes to her "nook."
    Kelly: "Dwight, get out of my nook!"
    Pam, dancing a bit in her chair, "That's what she said. That's what she said! That's what she said!" Cutest. Pam moment. Ever.
  • Kelly gave out the mugs with everyone's faces on them at her America's Got Talent finale party over the summer. Jim discovers that Kelly gave Dwight and Jim poor reviews because they never went to her party. When confronted, Kelly claims she did it because she was raped.
    Michael: "You cannot say 'I was raped' and expect all of your problems to go away. Not again. Don't keep doing that."
  • Possibly my favorite part in the whole show is when Michael, speaks to Kelly privately: "I have an enormous amount of trouble trying to get people to come to my place. And I hate it. I can't tell you how much leftover guacamole I have ended up eating over the years. I don't even know why I keep making such great quantities." He tells her that they'll sit for a while to make it look good and that she should make herself cry. She starts to, but ends up laughing instead, and Michael joins her. (This part may or may not have made me feel a little misty.)
  • Jim hears Pam's conversation with Alex (Harry Crane from Mad Men!) during which he tells her he thinks she shouldn't move back to Scranton. Pam says, "Jim's in Scranton." But Alex says she shouldn't regret not staying, 50 years from now. Oooh, the drama. . !
  • Dwight shows Andy and Angela the album of photos of weddings at Schrute Farms and then says straight to Angela in a husky tone, "I will work tirelessly for you over the coming months and be at your constant disposal. Please, feel free to call or stop by anytime of the day or night."
    Andy: "That's very generous."
  • Andy, as he covers Angela's hands, "Dwight, you are gonna make us so happy."

I'm loving this new twist in the Andy-Angela-Dwight triangle! This episode is awesome.

Photos courtesy of NBC

Join The Conversation
aistea311 aistea311 8 years
This was my favorite episode I think ever. Having Pam there via bluetooth was so sweet and I loved that they were involved in everything. Like the I Love You part and the scene with Alex :( The buttlicker scene brought back Dwight and Jim's craziness and I think the part about Schrute farms was genius. And of course "Dwight get out of my nook!! THATS WHAT SHE SAID THATS WHAT SHE SAID!!" Ahh I watched the episode twice already!!
sidra5397 sidra5397 8 years
I loved this episode. I too got misty eyed during the whole Kelly and Michael bit... Kelly can be pretty funny (The rape bit had me cracking up... (That would read so strangely to anyone who doesn't know the context of that bit)). Anyway awesome ep! Andy is breaking my heart... The wedding (if Angela let's it go that far) is going to a gigantic mess!
Tennant_Love Tennant_Love 8 years
I loved this episode. Made me laugh so much, especially Dwight saying to Jim 'What do you think I'm saying?' when Jim said 'I love you' to Pam, haha!!!! Oh Dwight, gets funnier & funnier every episode!!!!
nina_e nina_e 8 years
Don't we love it when Kelly is in more episodes...'I was raped!' Loves it. Too funny she set up Jim and Dwight. I knew Pam and Jim were going to come to a cross roads...thanks to the Mad Men guy or whoever he is. Yes, the andy- angela- dwight triangle is getting interesting. Love this show!! Bring back HOlly!!!
ehadams ehadams 8 years
Such a great episode!!
kastarte2 kastarte2 8 years
Great episode! I hate the tension between Pam and Jim though! Why can't they just let them be happy? And I'd like to see the return of Dwangela. Why doesn't she just chuck Andy? Is this still about her cat?
Jinx Jinx 8 years
For some reason the eppy was meh for me. :(
amloveaffair amloveaffair 8 years
kgr3p I'd love to hear your spoiler
kafarine-tin-tin kafarine-tin-tin 8 years
The conference room call was totally classic Office. HILARIOUS!!! It seemed like this episode didn't have enough Michael for me though, although I loved the laughing with Kelly part. :D I also loved the shot where Jim came to take Dwight away from Kelly's nook, and gave Dwight a fright. Kinda gave me a fright too. Lol.
lilprisci lilprisci 8 years
This season has been so good so far! Great writing, better than last season. Oh and can Jim and Pam get any CUTER?? I think not. I'm usually not into cheesy love stories (I didn't care for The Notebook too much, I know, I know, it was just TOO cheesy) but these two are killing me with their cuteness!!! I don't even know how the writers will top it off... a wedding perhaps?
Anniina Anniina 8 years
I HATE Angela-Dwight-Andy relationship. I can't stand to watch it any more! PICK ONE. or better, be gone Great episode!
kaks11 kaks11 8 years
Best one in a while! It had just enough of all the best parts of The Office. But the worlds smallest blue tooth (teeth?) made the episode!
sugaNspice24 sugaNspice24 8 years
I LOVED this episode! I couldn't stop laughing the whole time! It's classic Office. I cant wait to see what happens with Dwight and Angela! I think they're cute together (and hilarious!), but I know Andy would be soo devastated! AND I'd really be sad if something happened to break Jim and Pam up!!!! I REALLY hope that doens't happen!
reesiekitty reesiekitty 8 years
Lol, this episode did totally make up for last week's kind of a bummer one. Also- Darrel saying " Dude's not engaged. I was there' and offering to pay out of his own pocket for therapy for Micheal was just hysterical!! Angela REALLY needs to call off the wedding now. I mean, she keeps making things impossible, thinking Andy will somehow get sick of jumping through these hoops and he just KEEPS JUMPING HIGHER- which is really funny, but cruel. And Dwight... Dwight is just in the grip of a mad passion. Seriously, his intensity when saying he would work tirelessly for her was SO intense and so real- it just reminds me what a really good actor he is. The bluetooth bits with Dwight and Jim were great. I also really loved how Micheal talked to Kelly about no one coming over to his place. I love it when Micheal gets it that everyone is just messed up and he is sympathetic to it. Really good ep :)
emalove emalove 8 years
I think this was probably one of the best episodes so far this season, but it's still not up to it's usual standards for me. I don't know...something's just not there this season. I think it's Pam not being in the office--it's just not the same. And I hate what they're starting to do to her and Jim's's heading down a bad road, I just know it. Andy has really been cracking me up these past few episodes though.
sunny1intucson sunny1intucson 8 years
At first I thought this was kind of a boring episode, but the humor was more subtle and it gets funnier the more I think about it. Love this show!
TheEnchantedOne TheEnchantedOne 8 years
"This part may or may not have made me feel a little misty." Haha! Poor Andy! t'was all that I could say when he was going through all of the plans. Stop playing with him Angela! If you want to be with Dwight, beet it! Eww that was so corny. Kelly was pretty funny, trying to wear a white dress again on somebody else's wedding! LOL. Remember Phyllis' wedding? The whole episode with Mr. Buttlicker was too funny! It made me a laugh sooo hard. And that Alex guy should just piss off! Nobody should mess with JAM, nobody. :irk: hmph!
fleurfairy fleurfairy 8 years
I hate what Dwight's doing. Andy does not deserve that. I'm beginning to really hate Angela and Dwight. I ope they get what's coming to them. Once again, I want to cry for Michael, especially during the scene when he tells Kelly he has trouble getting people to ever come to his place. So sad because there are people like that in the world. It depresses me.
Francoisehardly Francoisehardly 8 years
I also notice that they had the camera right on Angela while Dwight was looking straight at her and you can see Andy pushing himself into the shot.
Linda-McP Linda-McP 8 years
Great recap, Buzz! Loved the world's smallest blue tooth devices; clever way to keep Pam involved and to produce some of the best moments of the night. The Angela/Andy/Dwight triangle is really odd; looking forward to seeing how this all plays out.
ElizabethRae ElizabethRae 8 years
The conference room call. Like Michael forgot they were playing pretend and got REALLY excited about the million dollar sale. BUTTLICKER!! I cannot WAIT to see what unfolds with the A/D/A love triangle. My bet is that Dwight basically plans his own wedding to Angela... And Kelly: Oh, what's that? I wonder how the receipt from my bridesmaid dress got in here...I'll just put it right here. Michael: Oh I'll take care of that for you *crumple*trash*
lylpookie lylpookie 8 years
This whole Andy/Angela/Dwight thing is sooooo odd. I find it hilarious, uncomfortable, and odd all at the same time...but then, that's why I love the Office so much!!! I can't wait to see how this unfolds! The whole conversation with Pam and
magrit415 magrit415 8 years
loved this episode! the world's smallest Bluetooths were brilliant, made some of the best moments of the night. the office hasn't had me laughing out loud that much for awhile.
megan921 megan921 8 years
i loved the whole bit with jim and dwight and michael on the phones in the conference room. so funny!
fifafifa fifafifa 8 years
The Centerfold blasting was definitely a high point! I miss Pam.
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