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Apparently There Are No Waiters In The Future

A restaurant in Nuremberg, Germany has figured out a way to eliminate bad service forever. How'd they do it? Simple, they eliminated service completely. At the bistro 's Baggers, which is now the first sit-down restaurant in the world without waiters, the waitstaff has been replaced by a fully automated ordering system. Each table has been connected to the kitchen via metal rails and meals are ordered via a touch-screen at each table.

Customers' orders are registered upstairs in the kitchen and a computer in the cellar keeps track of supply stocks. The system also calculates the likely delivery times for drinks and meals at every table and keeps customers informed.

What I want to know is what happens when the computers crash, and how do you get a refill, or send something back?

Source: Spiegel International

beingtazim beingtazim 10 years
interesting but yeah, what about jobs
millarci millarci 10 years
I'm not sure how I feel about this. I know we all have dealt with bad service at a restaurant. However, I have had some great experiences at some restaurants too. I went to Pickles in Atlantic City and met the best waitress over there. I love good customer service. I don't think I want a computer serving me food.
Random2 Random2 10 years
I think there's something kind of like this in Winnipeg, MB. It's called the Sushi Train, and a miniature train runs through the restaurant, and people take what plates they want to eat, and then pay according to the color of plate they had.
ALSW ALSW 10 years
I was just thinking about the refills myself! But this would be a great idea in my book. The wait staff seem to have ruined a lot of meals for me lately.
CaterpillarGirl CaterpillarGirl 10 years
I hate going to restaurants because its hit or miss with the service, and lately its been miss. So bring on the automated waiters. Remember when TIP meant ...To Insure Proper service..and you would give it BEFORE the meal....
gruaig_rua gruaig_rua 10 years
What if you wanted to ask questions about the menu? :(
mwmsjuly19 mwmsjuly19 10 years
It just sounds too gimmicky and not very customer friendly to me.
Lindsb Lindsb 10 years
Haha.. this would mean no tipping!! awesome! I would definitely give it a whirl.
LaLaLaurie06 LaLaLaurie06 10 years
what happens if the food falls off the rails and onto the customer?
Nan-Einhart Nan-Einhart 10 years you leave a can of WD40 for a tip?
laura1867 laura1867 10 years
Christ-on-a bike!!! I just heard that like 30 percent of Mississippi is obese and my state Michigan is in the top 10. We need to walk and service others face to face. Unless the place was designed for Physically Challanged people. Forgetaboutit!!
tiggerchick2 tiggerchick2 10 years
It is a really interesting concept that I would be willing to try out. But I really do like the human to human contact with a server. Imagine if that machine went nuts and started spitting food out everywhere!!
anners anners 10 years
they sort of have this in japan, in certain restaurants. its kind of interesting and fun to point, click, and put each dish in order of arrival, but i wouldnt imagine it to be completely practical for too many places.
pinkkiwii84 pinkkiwii84 10 years
This makes me sad, I would be out of a job. I meet so many people that way.
Marci Marci 10 years
That looks alright for a casual, fun meal out. But when we go out a little more upscale, I think I'd still want personal service.
Swp2885 Swp2885 10 years
it kind of reminds me of a giant gumball machine
pinkflats pinkflats 10 years
wow that is very high-tech but what would aspiring actors do while trying to pay the rents? lol.
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