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Supermarket Food Returns

Do You Bother With Supermarket Food Returns?

In developing a recipe for halloumi tacos, Whole Foods has been my go-to grocer; it's one of the few places where I can track down the specialty cheese. But I recently opened a package to discover it was spoiled, even though the cheese hadn't yet passed its expiration date. At $9 a package, halloumi doesn't come cheap, so I called Whole Foods, who told me to bring in the receipt for a return.

However, with the store a 15-minute drive away, and the hassle of digging through old receipts to find the appropriate documentation, I don't know if I'll be bothered. Although most supermarkets have return policies for their items, when it comes to perishable food items, there's potential for a "he said, she said" scenario. What do you do when you discover supermarket spoils?

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elwoodclayton71740 elwoodclayton71740 6 years
On 6/22/2011 I bought a package of chicken from FOOD FAIR in NEW CANEY, TEXAS and when I returned home and opened the package I found the food was rotten. You never smelled something that bad ! I immediately called the survey telephone number where you apparently complain to.It has been 3 days now and I haven't even received the courtesy of a return phone call. Possibly if I or one of my family was taken away in a hurse, then possibly FOOD FAIR would give a dam.
fuzzles fuzzles 6 years
If there is an "800" phone number on the package, I will just call the company. Most, if not all, will send out a coupon for product replacement or a new package of the product purchased. (Be sure to save the package as they will ask for info from it.) If not, I will return it to the store with the receipt. Luckily, though, the groceries that I regularly go to are within minutes from my home.
bluebellknoll bluebellknoll 6 years
I have no issue returning stuff to the grocery. The store I usually shop at is not even 5 minutes away so I can't really say it's that much of a hassle. Plus, I'm cheap so feeling like I didn't get any value for my money is a good motivator to go back.
amber512 amber512 6 years
It's never worth the hassle, especially because I shop at discount stores. It'd cost more in gas to go down there and deal with it than the money returned!
JoeA JoeA 6 years
I've had the situation numerous times. It may seem embarrassing to return an overcooked rotisserie chicken, bad berries, etc. but CONTACT the store's customer service first providing they're large enough to have one. I usually do this by email and describe the problem. Their response is almost always positive and I use a copy of their company's response email to jolt the manager or whoever that gives me a problem for an exchange/replacement or refund. A HASSLE for $9/pkg halloumi?
onlysourcherry onlysourcherry 6 years
I agree, I should, but it's not worth the hassle. Although one time I was still in the grocery store when I saw a lady bug walking around on my pre-washed lettuce! Exchanged that baby!
Katie-Sweeney Katie-Sweeney 6 years
I rarely do this; I just don't have time.
steen steen 6 years
There was one night I bought a store-made salad from Publix, only to find bits of glass mixed in. I called the store and they asked me to bring the whole thing back in but it was too much of a hassle; instead, I suggested their produce section be more careful when packaging up their salads and ensure it doesn't happen again. That means more to me than a new $4 salad.
Gabriela-Une-Vie-Saine Gabriela-Une-Vie-Saine 6 years
This happens to me frequently with berries. I never return them unless another family member needs to go to the store for something, though- making the trip is just too much time!
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