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AOL Won't Let Go of Customers

It's Not You AOL, It's Me

Once you sign up for AOL — you've got hell. Signing up for the service is the equivalent of throwing yourself into a dysfunctional relationship with an unrelenting stalker. When it's time to say goodbye, AOL just won't let go. Listen in on the dude's phone call below. He phoned to cancel his account and ended up getting the runaround for over 18 minutes. Where's a text message break-up when you need one?

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Mystofflyn Mystofflyn 9 years
The guy was doing his job, as instructed, then AOL fired him to save face. AOL tells their employees to do that kind of stuff, then fires THEM? If I had an account I'd cancel it.
cottonpoots cottonpoots 9 years
Same thing happened to me too, and the rep kept making me offers to stay with them. BOYCOTT AOL!
chynablue chynablue 9 years
AOL did the same thing to me, just not as much as this guy! I can totally relate!
GossipAngela GossipAngela 9 years
R U KIDDIN? once i took me 1 hour to cancel it because the person on the other line kept on asking me irrelavent questions. omg! this is exactly why i use DSL
juicylove1228 juicylove1228 9 years
Hahaaaaaaa too funny.
pinkdragonfly pinkdragonfly 9 years
"Turning off your account...would be the worst thing..." for my *amazing* job at AOL... No wait, obviously turning off the account would have been the BEST thing...and might have saved this guy's job. I feel kind of bad for him though because I'm sure they put a lot of pressure on about keeping the customers etc. and he was probably reading most of those questions off a "keep the customer from canceling" notecard or something. Can't believe he asked to talk to the guy's DAD though! Haha makes me glad I never had AOL!
millarci millarci 9 years
Yea I've heard that entire conversation before. I was like 'Jeez...cancel the f***ing account already.
Patty2586 Patty2586 9 years
You know, the sad part is that the customer care representative with whom he talked was doing exactly what he has been taught to do, ok he was VERY insistent but that's what companies teach you to do. I worked at a call center as a customer care representative of a satellite company and they were worst!!! first, it took the customers around 30 minutes just to get to a live person (but this was because so many people called for trivial matters like "what channel's the food network?", what do I look like, TV guide?) and then when the customers wanted to cancel they had to go to at least 3 different people, it sucks, but that's the way these companies work.
LeLeBabii5 LeLeBabii5 9 years
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