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DearSugar's Venting Machine: For English, Please Press One

DearSugar's Venting Machine: For English, Please Press One

Welcome to DearSugar’s Venting Machine, a place to air and share your daily grievances.

Research strongly indicates that rumination and pent-up frustration are bad for our well-being and our relationships. Let it go here, girls, so it doesn’t follow you home.

Me first!

Is it just me or is every customer service hub automated now? I can't remember the last time I spoke with an actual person about that suspicious charge on my phone bill or credit card. And the happy robot voice and maze of instructions tickles my fury bone for some reason. Isn't the whole idea of customer service that it serves the customer? I'm thinking this automation serves the bottom line. Grrr.

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iheartfooty iheartfooty 10 years
I hate it here and BT's service is rubbish, how you know where in the queue you are
vmruby vmruby 10 years
It's pointless,time consuming, and just another thing to drive people nuts.
blogsap blogsap 10 years
so i just got back from the restroom (yes I washed my hands) and as soon as I walked in SOMEONE ELSE WALKED OUT ON THEIR CELL PHONE!! What? Who does that. The conversation can wait... and I get performance anxiety as it is and she's on a CELL PHONE? What is this world coming to?
aebeull aebeull 10 years
Are you my "customer service representative"? I hate you.
Bonne Bonne 10 years
Extended phone trees, I can understand - that's frustrating. But when you have three options and you still can't chose the right one AND then you yell at me about since I have to transfer you to the right place is....annoying. I try to smile.
cubadog cubadog 10 years
I have gotten to the point where I just push 0 till I get a live person. I get more annoyed with the outsourced call centers.
Megatron Megatron 10 years
Automated systems are kind of useless in my mind. To me, it's kind of common sense that people would be calling that number to get a specific question answered. Most of the time, these people are already frustrated and having to jump through all these hoops to talk to a live human being is probably making them more agitated.
popgoestheworld popgoestheworld 10 years
I can't stand those systems. They are never well done enough to actually be effective. I seriously don't ever want to move again because changing my address through all of those systems was enough to make me insane for a day! Ugh.
kiddylnd kiddylnd 10 years
Dear - I feel ya. We are getting an automated phone system at our work. They tell us it's so we can serve people better because we won't be answering simple questions thus clogging the system. People will have to listen to a slew of FAQ's to get answers now. I know most people will just press "0" to get to us. It seems silly to me!
SaRaH-22 SaRaH-22 10 years
oo and 411 is the most annoying!!!
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