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Forever 21 Kicks Mama to the Curb

Mom–Me Time: Shopping Gone Wrong

Yesterday, I shared my dressing room disaster and then coincidentally, came across another mum's dressing room debacle on Jezebel. Unfortunately, this one ended up much worse.

To read this mama's embarrassing moment,


A woman went shopping at Forever 21, a favorite haunt of mine, accompanied by her eight–year–old son. As most moms do, she brought him into the dressing room while she tried on items. The store has a "one person per fitting room" policy, which the shopkeepers applied to this mommy–son duo. According to Jezebel:

The dressing room attendant ordered the mom to leave her child unattended while she tried on clothes. When she refused and brought her son into the dressing room, a manager called security and told the mother she had thirty seconds to scram. She calls it as "the most embarrassing and humiliating moment of my life."

Having worked retail, I understand the store's policy and imagine some moms do use their kids to shoplift. However, I like to give people the benefit of the doubt. And, it seems there could have been a better way to handle the situation than force the pair out of the store.

What do you think of the way the situation was handled?

Join The Conversation
macgirl macgirl 9 years
phatE- yes bathroom is different than dressing room. A few people brought up the example of bringing your child into the restroom with them. My thoughts are having him out of my sight is having him out of my sight regardless of it being a dressing room or bathroom. It's even scarier to let him go into a room with strange men. If you are happy letting your small child go into the restroom with strange men or being unattended while you try on clothes, more power to you. All I know is if anything happened to my child I would be devastated. He just turned 9 and is hardly pre-pubescent. And for the record I don't think there's anything wrong with him being in the restroom with me as I am discreet and don't make a big deal of it. I think it's weird that you are making an issue of it. Maybe you don't have kids?
phatE phatE 9 years
macgirl.. 9 is pre-pubescent.. that's basically a 4th grader. if he is going into the bathroom stall with you, then that's a little weird.. this girl is referring to the child IN the dressing room with her.. think you're talking about something else?
macgirl macgirl 9 years
I think I would just go somewhere else, I'd be annoyed but to just take it upon myself to break their rules sounds pretty rude. Jen- my son just turned 9 and within the last year I have just started letting him go into the mens restroom on his own. It very much stresses me out, but he pushed for it. I've never looked at any woman weird with an older boy in the restroom. unless he's 16, who cares.
amber_castaldo amber_castaldo 9 years
I think it's terrible that security was called however I have to agree that at 8 they should be able to sit outside the door. My son's only 2 1/2 and I already feel a little awkward around him with out my clothes on. He's just so observant.
CaterpillarGirl CaterpillarGirl 9 years
having been a manager for a major store (Ny & Co) I have to agree with this store kicking her out. We used to have people bring in kids and than put items in kids bags and not thier own, what employee is going to suspect a kid right? Plus the kid is 8 and can wait outside. For this mom to blatantly go against the policy is a big old "F You" and she needed to go. On this same subject the biggest shoplifting perps were the women, with a baby stroller.....yep stuffing that stroller up with merchandise
JessNess JessNess 9 years
I think the boy is definitely old enough to just sit right outside the door while she changed. I actually remember being 8 and sitting outside my mom's dressing room I agree that she could have handled it better and called customer service to talk to a higher and complain about the policy. Jen- don't let other people give you dirty looks for trying to protect your son from the weirdos that are in bathrooms get to you. Im sure they would all act differently if they were in your shoes. Personally I do not have a problem at all with boys in the woman's bano....even older ones. There are a lot of weirdos out there
phatE phatE 9 years
i think that's great, it's up to the mom for sure. but to go off on a store for implementing it's policy for something like this is ridiculous. it's surprising some mom's don't realize that they may have to sacrifice a shopping trip or two.
jennifer76 jennifer76 9 years
I would think an 8 year old boy hanging out in the aisle of a fitting room would cause the other patrons concern. That's probably why she would prefer him in the room with her. Personally, I think an 8 year old would be fine chilling just outside the dressing room. But, I also think a child's own mother is the best judge of that child. And, I'm starting to face this issue as well. My son is only 5 - JUST turned 5 - but he's very tall and I'm starting to get a little judgement from other people when I bring him into the bathroom with me. *I* will decide when he's old enough and focused enough to wander into a mens' bathroom on his own, thankyouverymuch.
phatE phatE 9 years
Oh, and the pedophile comment.. Seriously? When I was that age, I sat outside on the floor and waited for my mom, she could see me and I could talk to her. That's a controlled enough environment w/ enough people around, and not to mention an old enough kid that the chances of him being kidnapped are slim to none. Parenting requires sacrifice and quite honestly, if her 3rd/4th grade son can't hang out outside the dressing room like MOST kids that age do, she should get one of those child leashes.
phatE phatE 9 years
Policy is policy.. What is a mother of an 8 year old shopping at forever 21 for anyway? And an 8 year old is NOT a 4 year old.. Why not have the child sit outside the dressing room and wait? I think that's almost weird for a child that age to still be going into dressing rooms and restrooms w/ parents anyway.. Mom needs to shop other places, relax the rules for one person in a store of that size with that high of a theft rate and you open up a can of worms.
LiLRuck44 LiLRuck44 9 years
What a fine example she set for her son.
ufshutterbabe ufshutterbabe 9 years
Don't like the rules? Then don't shop there, simple as that. Make your point with your money and spend it elsewhere. Let the management know why you wont be making any purchases there in the future.
mbrown81 mbrown81 9 years
very good point zebecras! :)
zebeckras zebeckras 9 years
I'm afraid I have to take a slightly different perspective because I too have worked retail (used to manage a clothing store, in fact) and although I'm sympathetic I'm also slightly suspicious of the mom's behaviour. Not suspicious that she actually was going to shoplift but it sounds like she might have seriously exacerbated the situation by taking the kid into the dressing room after having the rules explained to her. From a retailer's perspective that is a really aggressive and potentially hostile act - it's different from just arguing or saying "that's a stupid policy, what am I supposed to do?". It's kind of like giving them the finger. Asking her to leave was a bit much but if I'm reading between the lines properly it sounds like she wasn't exactly being discreet about her displeasure with the store. She would have been much better off asking for the customer service number and making a complaint - most companies will send you a "we're so sorry!" coupon and maybe she could've found a babysitter the next time. ;)
mbrown81 mbrown81 9 years
I say screw them and shop somewhere else. The boy maybe responsible enough to be by himself but whos to say there isn't a petafile just waiting for someone to leave thier kid for a second. If the manager can't accomidate then like I said screw them.
jennifer76 jennifer76 9 years
I don't really understand how it would be any easier to plant merchandise on your child than yourself...? I think this is utterly ridiculous. I should think the mother would be the best judge of whether or not her son should wander alone and whether or not her son can share a room with her while she changes. This mother holds some responsibility here, though. If it were me, I would have said forget it and left to spend my money elsewhere. Her moment wouldn't have been quite as embarrassing if she hadn't refused to follow their policy.
Akpril Akpril 9 years
I'm wondering why the boy couldn't just hang out outside the dressing room. I could see if he was two or three, but I think nine is old enough to not wonder off and a little too old to see his mom dressing.
crankypantsknits crankypantsknits 9 years
This sounds like the same kind of rule as the ones that have store employees asking moms to nurse in the bathroom. It is just silly. Children are little people that need a tiny smooch of accomidating sometimes. I don't get the big deal. I mean really, if someone is going to stoop so low as to smuggle store merchandise out in their kid's drawers, they're going to find a way...
khrystena khrystena 9 years
I am with stina I would have left, forget it. Nothing is that rare that you couldn't find another store to try on the exact same thing
stina829 stina829 9 years
I think this is nuts. If they told me to leave my son outside while I tried on clothes, I would probably just leave the store and spend my money elsewhere!
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