When Faron Butler lost his 14-year-old daughter, Rhema, after her two-year struggle with desmoplastic cancer, he thought the worst was over. But when he updated his cell phone plan with mobile provider T-Mobile, the company deleted all of his voice mails without warning him—including voice mails he kept to listen to the sound of Rhema's voice after she died.
T-Mobile apologized for not giving him the opportunity to save the voice mails, but refused to retrieve them for him. So Butler is suing the company to retrieve the voice mails they deleted. T-Mobile is apparently "thinking of offering him money," but to this dad, no amount of money can make up for the lost record he had of his daughter's voice.
Read the whole story at Cnet.com