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Best and Worst Companies For Customer Service

5 Companies That Deserve Your Business and 5 That Don't

Deciding where to spend your hard-earned cash depends on more than just who has the flashiest ads; you also want to know which companies are going to treat you well once they secure your business. And when times are tough and you have less to spend, customer service counts more than ever. MSN Money has released its annual customer service halls of fame and shame, and the lists contain a few surprises — and some repeat offenders. Here are the top five from each category:

Hall of Fame

  1. Amazon
  2. Trader Joe’s
  3. Netflix
  4. Apple
  5. FedEx

To see the five worst customer service offenders, keep reading.

Hall of Shame

  1. AOL
  2. Bank of America
  3. Comcast
  4. Sprint Nextel
  5. Capital One

For the complete lists, check out MSN Money. Do you agree with the results? Anyone to add to either list?

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Join The Conversation
LilGlamDiva LilGlamDiva 7 years
Great... as I'm waiting for my Capitol One card in the mail. Very reassuring...
acyl acyl 7 years
I don't think Comcast is so bad, but I've only dealt with our local office, and they were very prompt and helpful.
totonlaura totonlaura 7 years
I agree with Sprint Nextel and Capital One..
LoveSarah LoveSarah 7 years
I agree with Bank of America being on the bottom. Horrible customer service, it was what made me switch banks!
GlowingMoon GlowingMoon 7 years
I'm on the fence about FedEx. I had a bad delivery experience, BUT the customer service representative was very helpful. He was going to file a report against the delivery man to vouch for my awful situation. In the middle of filing the report (he was doing it with me on the phone), the delivery man finally arrived AFTER delivery hours, in his regular clothes, driving his regular car to bring me my package. It was sketchy. Later in the evening, I received another phone call from FedEx to make sure I got my package okay. That was nice. However, overall, the experience left me with mixed feelings about FedEx.
jessy777 jessy777 7 years
I agree Sprint is terrible for customer service over the phone but I always have the best luck with sales reps in the store.
Sundaydrive Sundaydrive 7 years
I've never had a problem with BOFA in the almost 10 years I've been with them.
courtneyd courtneyd 7 years
I would add Zappos and Whole Foods to the top 5, and I completely agree with Netflix and Amazon as well. I'm not sure Apple belongs on the top 5, and while my local TJ's employees are friendly, they're not top-of-mind when I think customer service. BOFA, Comcast and Sprint - completely agree.
stellaRuby stellaRuby 7 years
Zappos has the best customer service. I love you zappos!
socalbeachgal socalbeachgal 7 years
I totally agree about Bank of America and need to add Time Warner to the bottom 5!!
Spectra Spectra 7 years
I've always been extremely pleased with Netflix. Any time we've had issues with bad DVDs, they promptly send a new one. AT&T wireless has been pretty decent as actually talk to a real person and you don't get put on hold for forever. I second the motion that Time Warner should be put in the bottom 5 as well...they are horrible to deal with.
imLissy imLissy 7 years
well, since Bank of America just hung up on me, I'd have to agree with that one.
Liss1 Liss1 7 years
I completely agree with Sprint. They have terrible customer service and i wouldn't do business with them again even if you paid me! They suck!
brindey brindey 7 years
You know who consistently gives me amazing customer service? Staples. Way above and beyond. JetBlue used to have amazing customer service, and now they seem to be just another gigantic airline.
franciepants franciepants 7 years
Interesting top 5s. My top 5 best would have Container Store up there and my Top 5 worst would include Time Warner
lilkimbo lilkimbo 7 years
I disagree about Capital One and Trader Joe's. I've always had great service from Capital One and, while I don't think Trader Joe's deserves to be on the bottom, I wouldn't put it on the top, either. I think their service is kind of hit-or-miss.
ameliajc ameliajc 7 years
I have to agree with Sprint. Absolutely terrible and unhelpful. Instead of talking about my phone's problem, the operators just read off their script. I've always had good help from Bank of America though! I always use their online chat help function and never had a problem!
offtherecord1 offtherecord1 7 years
I was so glad when I moved to a new town and I had other options besides Comcast. They really had the worst customer service.
liz26111 liz26111 7 years
I totally agree about Comcast. But we have little choice as it is the only cable provider we can get in my town.
cowboyplus cowboyplus 7 years
completely agree with sprint being on the bottom. i got through 4 levels of supervisors/management and the highest up i talked to told me that i need therapy and then hung up on me.
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