Skip Nav
Holiday Living
40 Cheap and Easy Ugly Christmas Sweater DIYs
Gift Guide
20 Affordable Gifts For Women in Their 20s
Productivity
Removing These 31 Things From Your Life Will Make You Happier and More Successful 

Companies With the Worst Customer Service

5 Companies With Bad Customer Service, 5 With Good

If you've ever been so frustrated with a customer service rep that you hung up the phone in anger, you're not alone. According to a Consumer Reports survey, about two-thirds of consumers say that they've walked out of a store or ended a phone call before the issue was resolved because they were so frustrated with the customer service. Some of the top gripes include not being able to get a real person on the phone, dealing with a bad mannered sales rep, too many phone steps required, and having to wait on the phone for a long time. July's issue of the consumer magazine listed some of the companies and rated them as having the worst customer service:

  • Walmart
  • AT&T
  • US Airways
  • Dell
  • Charter

And some of the companies with the best customer service include:

  • Trader Joe's
  • US Cellular
  • Southwest
  • Apple
  • DirecTV

We've all had our share of painful experiences with these reps — what was your worst customer service experience?

Image Source: Thinkstock
Primark Disney Hooded Blanket
Tips For Saving Money at Starbucks
How to Save Money on a Wedding
Things to Get at the Dollar Store
From Our Partners
Latest Afforable DIY & Organization
All the Latest From Ryan Reynolds