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Companies With the Worst Customer Service

5 Companies With Bad Customer Service, 5 With Good

If you've ever been so frustrated with a customer service rep that you hung up the phone in anger, you're not alone. According to a Consumer Reports survey, about two-thirds of consumers say that they've walked out of a store or ended a phone call before the issue was resolved because they were so frustrated with the customer service. Some of the top gripes include not being able to get a real person on the phone, dealing with a bad mannered sales rep, too many phone steps required, and having to wait on the phone for a long time. July's issue of the consumer magazine listed some of the companies and rated them as having the worst customer service:

  • Walmart
  • AT&T
  • US Airways
  • Dell
  • Charter

And some of the companies with the best customer service include:

  • Trader Joe's
  • US Cellular
  • Southwest
  • Apple
  • DirecTV

We've all had our share of painful experiences with these reps — what was your worst customer service experience?

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