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New Airline Compensation For Overbooked Flights

Is the New Airline Compensation Enough For Your Hassle?

Airlines in general have been a mess this year, with unsafe planes cruising around and overbooked flights left and right. The latter has always been a source of confusion for me — if you buy a ticket, you should be guaranteed at least a squished middle seat, right? Wrong. This has become an increasingly frequent problem and it's being addressed with a new rule that will compensate bumped passengers twice as much as before.

The rule goes into effect next month, and US airlines will reimburse passengers who land at their destination two hours after their original flight was due to arrive. Reimbursement will cover domestic ticket fares up to $800, and a bumped passenger will be reimbursed up to $400 if their flight lands less than two hours before originally scheduled.


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cubadog cubadog 9 years
Sorry about the double post
cubadog cubadog 9 years
I travel a lot and have found the nicer I am the more I get from the airlines. Not fake nice either everyone can see through that. I escorted my cousins from Portland to Manchester England last summer and I knew we would never make our connection. On the way to the International Terminal in Chicago I called the 800 number immediately for United no less usually they are terrible! Anyway, when I told her there was no way we could spend the night in Chicago she got us on a Swissair Flight and stayed on the phone until the desk agent handed me our boarding passes. Then we were escorted through security. I definitely agree that more needs to be done about delayed flights maybe when it starts costing the airlines even more money they will work harder to fis their internal issues!
CoconutPie CoconutPie 9 years
They voluntarily overbook. They also do that in certain hotels. I used to work at a 5-star Fairmont Hotel and they did it sometimes in the middle of the summer when there was nothing available 200 km around. People would show up, thinking they would spend an amazing weekend in a $400 basic room and almost had to go back home because the hotel was overbooked. They just take chances, thinking some people won't show up or will cancel.
JaimeLeah526 JaimeLeah526 9 years
I don't understand how they can overbook a flight. How many morons work there? It's pretty simple you have x amount of seats so z amount of passengers can be on the flight. I'm just so not getting this at all. It's too much of a hassle to fly right now so I'm avoiding it if I can. My brother actually negotiated with the airline to get more money for a meal voucher since he had to stay in Detroit all day cause his other flight was delayed. He's only 19 and not very outgoing so if he can do it anyone can.
mondaymoos mondaymoos 9 years
I don't know about compensation for long delays... It would really depend on the source. If there's a thunderstorm rolling through the area, you can't expect them to have to pay you for that. I know I get frustrated too, but it's not the airline's fault.
JennaV JennaV 9 years
FYI....I think most airlines will bump involuntarily if no one volunteers. If they are oversold, someone is going to have to give up their seat. At my airline I believe, it goes by either who checked in last OR if it is to a hub city.....who has the most connection time.
amybdk amybdk 9 years
Wow. I wonder how on earth they are going to be able to afford this "compensation." As if airlines are not in enough financial trouble as it is... I'd gladly take the money but would not be happy until I was given something besides angry, impatient, and insensitive service which seems to be the norm at every airport. *ANYTHING* is better than a $10 meal voucher that doesn't even cover the price of an appetizer!
mlen mlen 9 years
i don't think its enough but its a start at least. my friend just missed a trip because they bumped his flight on a thursday and by the time he would have been able to get a flight on a friday it wasn't even worth his time going on the trip (it was only for a weekend)
hmcmcd hmcmcd 9 years
oh, I have done my fair share of complaining! Most recently I was coming back from France with my 4 year old stepson. Our flight from France was delayed over 2 hours, obviously after reaching NY and getting through customs we missed our connecting flight. (we literally watched it backing away from the gate!) I was stuck at JFK with a VERY tired 4 old and no other flight leaving that night with that airline. After searching everywhere for a rep from Delta, I finally ended up buying 2 new tickets from another airline just so we could get home that night! I hardly got even an apology form Delta!
bellaressa bellaressa 9 years
hmcmcd, some airlines do voluntary. However, there are some airlines like United that may bump you if they over book. Most airlines don't really give you anything if the flights are delayed; unless you complain.
bigestivediscuit bigestivediscuit 9 years
I think it helps, but it doesn't solve the problem. They really need to stop overbooking flights.
allien86 allien86 9 years
I agree with hmcmcd. So many flights are delayed meaning it takes me all day to travel what should have taken me half a day at most. Its awful. But I guess some compensation for some travel troubles is better than none/very little
hmcmcd hmcmcd 9 years
is the compensation just if you are bumped from the flight? I thought that was voluntary anyway? They usually ask if anyone would accept being bumped in return for xyz. I more interested if the compensation is for delayed flights. I don't even know how many connections I have missed b/c my original flight was delayed.
Renees3 Renees3 9 years
Flying always seems like such a hassle. I'm taking a standby flight this summer, hope everythign works out.
karisaamy karisaamy 9 years
Yes, In Feb. my flight was moved back 4 hours, and all we were offered was some cheap pizza. We were in a group of 10 traveling for business and we all had left work eary and closed the office early. Anything is better than an offer of free crappy pizza.
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