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New Trend In Air Travel? Airport Kiosks Want Us to Be Thirsty

With less Americans able to afford faraway Summer vacations and more people dismissing flying for other means of travel, it seems the airport economy is affected beyond the struggling airlines. While traveling over the weekend I was alerted to a subtle change in airport kiosk protocol — purchasing a magazine prompted cashiers to suggestively sell me something additional.

It’s been common practice to ask a customer, “Will that be all?” when she approaches to pay for her items. But I’ve never come across the situation when the cashier asks if I’d like a water or drinks with my magazines. This happened twice when buying reading material to keep me entertained during long flight delays. The specific, suggestive selling tells me that kiosk managers have instructed cashiers to try and sell more per customer to make up for reduced foot traffic. I'm curious to see if these questions asking me to think twice about my thirst continue.


Join The Conversation
JennaV JennaV 9 years
Everytime I go to an MSNBC news store or a WH Smith (I think that's the other one) in the airport, they always ask that. I can't remember the last time I bought a magazine in the airport and they didn't ask.
amers230 amers230 9 years
i work in retail (although not in an airport) and we're always supposed to upsell..."are you interested in any candy today?" " with your purchase you can get xyz for half off" etc. i always usually offer one thing but don't push it, much to the chagrin of my bosses lol. so yeah, that doesn't sound that unusual to me. i'll bet there were more baskets of random stuff strategically scaterred around the register too. you know, stuff you don't need but when you see it go "hey, it's only a buck!"
cassedy04 cassedy04 9 years
this is kind of nice though, because what if you're not thinking about a drink, etc but at the same time forgetting that your airline is no longer distributing complementary beverages? a quick little question like that might spark a thought that leads you to buy a bigger, less expensive drink - in which case you are saving a bit of money!
ilanac13 ilanac13 9 years
well i used to work in retail and we were always told to try to sell at least 2 items in every transaction - so to me that's nothing out of the ordinary.
bellaressa bellaressa 9 years
It's always about getting more money and adding to the sell. This has been increasing in the last 6 months in the airports I frequent travel in. Sometimes, I just look because I'm caught off guard --early morning flights---I just really dislike when you say no and they continue to upsell.
GeriAnne1932 GeriAnne1932 9 years
It's not as bad as when you go through the drive-thru and the person is like "welcome to so and so would you like to try our extra special super duper something something" and you always feel stupid being like, no, i just want a... It drives me nuts, more so than when it's done face to face for some reason.
lauriegilbert lauriegilbert 9 years
Upselling has been happening in retail for years where I am -- I used to hate having to try and force things on other people. I'm sad to see that it is getting worse instead of better.
KWM KWM 9 years
This happened to me recently too! I was caught off guard that I just started blankly at the woman. I just wanted my magazine!
Angelica Angelica 9 years
OMG Savvy! That happened to me in the Seattle airport a few weekends ago. I went to one newsstand and bought a magazine and gum and they asked if I wanted to drink and then I ended up going into another for soda and the woman said "you want some candy or something sweet to go with that?" I'm with colleenb on the annoying factor: I'll get something else when I want it!
tee0206 tee0206 9 years
Hmm, interesting. I'd think after the liquids ban, sales would have gone way up. I guess they're trying to maintain that high level of sales.
colleenb colleenb 9 years
I think this goes beyond airports. This morning I was buying tea and was asked if I wanted something to eat with that, which is actually worse than asking if you want something to drink with food. As if somehow I would forget that I had come to order food.
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