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Is Planning and Booking Online the Worst Part of Travel?

I've always considered packing the most frustrating part of taking a trip, but according to a new report by Forrester Research, many people consider the worst part of traveling to be the experience of booking a vacation online.

One of the company's analysts told the New York Times, "Travel companies expect the consumer to behave like a travel agent. The question I always ask these guys is, ‘Could your mother-in-law use your Web site without having to call you for help?’ The answer is always no." Do you consider the online planning and booking process to be the worst part of taking a trip?

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