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What the AT&T Merger Means

Are You Worried About the AT&T and T-Mobile Merger?

I have to admit that I wasn't too thrilled to hear the news of the AT&T and T-Mobile merger. I've been a steadfast T-Mobile customer for eight years and actively avoid AT&T plans because of my not-so-positive experiences with its customer service. It seems that it's too early to predict what this corporate move means for customers, but a ton of questions run through my mind — would T-Mobile's low-cost plans be dropped? Would the merger improve or worsen the quality of customer service?

These are just some of the issues that I'm thinking about, and I'm wondering if you share the same worries. Are you concerned about the AT&T and T-Mobile merger?

Image Source: Getty
Join The Conversation
notoriuskitty notoriuskitty 6 years
I've had AT&T for 6 years now and I don't understand when people say they have had horrible problems with them. I have never had a bad experience with their tech or customer service. In fact, once when a tower was out and I called AT&T, they called my phone after a few hours just to make sure I was back up and working. I'm not worried about the merger at all.
bluebellknoll bluebellknoll 6 years
I hate, hate, hate bad customer service and have been happy with T-Mobile's service for over 10 yrs. I switched to Verizon once and had terrible service so I went back to T-Mobile. Now I'm afraid... I had my mortgage with WaMu and when Chase took over their customer service when straight into the crapper. My blood starts boiling everytime I have to contact Chase because the reps I've dealt with are completely and totally incompentent.
Akasha Akasha 6 years
I'm hoping for a better scenario. Maybe the service on AT&T will improve. It would be awesome for there to be a real 4G iPhone and not have it stand for fourth generation.
tigr3bianca tigr3bianca 6 years
I had Cingular and never had a problem until AT&T took over, they overcharged me and then when my contract ended continued to charge me even though I stated I did not want to renew. I recently switched to T mobile because their plans were so cheap but now I fear AT&T will jack up the price. Virgin Mobile here I come.
amber512 amber512 6 years
Another reason I am thankful to be a loyal Verizon customer.
z0rkzer0 z0rkzer0 6 years
I left AT&T quite a while back thanks to their horrible service (customer and tech both) to move to T-Mobile, and have never regretted it. Until this week. Now I guess I need to look at Verizon.
thecolor thecolor 6 years
I just think AT&T (At This Time) is getting to big for their britches. The larger one gets, lower quality typically follows.
kindo1313 kindo1313 6 years
I have been with T-Mobile for many years. Whenever I have tried another carrier I have always been disappointed and end up coming back to TM. Not even the iPhone managed to make me stray and so I am really scared to see how this merger is going to affect the quality of service I have come to expect with TM.
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