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Best Buy Refusing Price Match Guarantee

Have You Ever Been Refused a "Price Match Guarantee"?

Best Buy has been in some hot water with customers lately after news that their employees have been refusing to follow through with the company's price matching policy. Obviously, everyone wants to get the best price possible for an item (especially if it's a pricey LCD TV you've splurged on to prepare for the DTV transition), and most companies have a price matching policy in place to keep customers coming back.

The report — published by — showed that in three separate Best Buy stores, employees refused to honor their price matching guarantee by quoting a bogus rule sent down from management. I know that these are hard times for everyone, but come on, your policy is online for everyone to see! Honestly, this news is making me a little wary of buying pricey items at the big box store from now on. Have you ever been refused a price match guarantee?


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