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Comcast Corporate Email Address Can Help Frustrated Comcast Customers

Geek Tip: Email Comcast Corporate For Cable and Internet Help

Last month I suffered the ultimate geek distress — an Internet and cable outage for over a week.

It inspired me to air my frustrations here, and the silver lining of the whole situation is that someone at Comcast saw my post and responded with a tip: if you're ever feeling like you're getting nowhere with the customer service on the phone, you can email the corporate team for assistance.

The corporate email address is After my first problem was resolved, I used the corporate email address to get help with something else, and received a prompt reply, as well as a fix to a problem I'd had for a while.

Also, just writing an email definitely beats going through an automated menu for 15 minutes, only to repeat the same information to the customer service rep that you just punched in to four previous menus. Ugh.

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janine2686 janine2686 2 years

Just an FYI, this comcast email is no longer vaild and after weeks of searching, I have yet to find 1 that is. Guess they don't want to help anymore.

jimafm jimafm 5 years
I don't see Bryan Roberts (Comcast CEO) email address in this thread as mentioned. Would someone please post it again (or whoever the current CEO is)? I want to send him the following, and you should email him too, once you have had enough. WHY CABLE IS GONE FOREVER I have been a professional satellite, home theater, computer network, telephone system, alarm, TV antenna and cable installer for over 15 years. I run the company, but still do field work every week because it beats sitting in my office. I have worked closely with Comcast engineers and installers in cities all over the south from mobile homes to mansions to 30 story condos to 40,000 home developments. Even knowing all the technical aspects, "language" and tricks of the trade, I have had the same continuous problems with tech and customer support as EVERYONE who does business with Comcast. Doing lots of service work, I can assure you everyone has the same problems, so don't feel lonely or wonder why they are picking on you. They want it this way. My most recent personal experience illustrates the depths to which they have sunk. Like you, I got nowhere on the phone. After my attorney contacted Comcast, I got a form letter from the VP in charge of my local branch saying, basically, "I'm new here and going to clean things up. Here's my office number. Call me if you don't get treated right". It took weeks to get through because it was always busy. When I finally did get through, I got an answering machine. Needless to say, I never did get a call back. The ONLY hope for anyone is email. Anyone you get on the phone has no authority to do anything they can't charge you for. I verified that with my state's call center supervisor yesterday. Via email I actually got some results in an obvious incorrect billing case (I had the contract they signed and I had every bill they sent, all paid). It didn't take a genius to see they had been over billing me for two years. I had tapes of all the calls to customer service over the two year period as I tried in vain to have the problem resolved. Convinced it was just a simple clerical error or computer glitch, I always dealt with them in a friendly, courteous manner. Remember, the Comcast employee you are on the phone with probably hates them more than you do. Just look at the job postings on their web site. The turnover is horrendous. After I used the We Can Help email team, Comcast issued a one time credit on my next bill with no explanation of what it was for. Oddly, they refused to write me a requested letter of apology, and "corrected" the over billing by continuing to over bill me and then showing a credit of $39 each month to offset the over billing. Again, no explanation on the bill what the credit was for. Not even a code like they use to hide all the overcharges, equipment rentals, fees, etc. Finally I know why. No paper trail, no documentation of wrong doing, and now, I realize, no proof. Even their own supervisor had no idea what the credits were for. It only gets worse. After resolving the billing problem, I moved across town and brought all my old, crappy equipment with me. My new home was fully and correctly wired, and the previous owners had Comcast in every room. All the wiring was 100% intact, working, and ready to go. The tech did absolutely nothing but activate one, new DVR because my old one was toast. We had downsized and our son had moved out, so we went from 4 boxes to one. In a flash, the tech was done, and handed a paper to my wife and told her it was to show he had done what we asked and there was no money due for the service call. We had a picture on our one TV, so she signed it. He took the old equipment and left. A month later, I got a bill for several hundred dollars including installation of 4 outlets never done and rental on both the old and new DVRs and the 3 boxes I gave the tech. There was also a "transfer from old account" of the several hundred dollars credit they had issued. And, my unnamed $39 per month credit was gone. Now they are demanding I prove I don't have equipment (no way to do that) and that I am due the mystery credits (no way to do that). I then realized that when I moved, they had changed my account number and I no longer qualified for the contract I had with them. Same city, same program package and no reason to change my account number except to screw me. Comcast now can't seem to find all the equipment the tech took and they are still charging me rental on it until I return it, even though it was never activated on the new account, so obviously has never been used. I had even asked the tech for a receipt for the equipment I gave him. He showed me his "communicator" with all the serial numbers scanned in as returned, and explained he had no way to print out the info, but I could call Comcast for a copy. Hey, I've got 4 movers putting my washing machine in the living room, a wife in meltdown, the power and gas guys screwing around. Sure, I'm going to stop and call Comcast and sit on hold for 45 minutes. FIY, if they change your account number, each piece of equipment must first be connected and then activated by one of their techs before it will work. Keeps people from stealing equipment or loaning their box with HBO to a neighbor, etc. So now Comcast claims I owe them over $900 and I get turned off tomorrow unless I pay their ransom before 5pm. No payment plans available, by the way. OK, you think, that will be enough to get them into court after they ruin your credit, right? Wrong. The largest power company in the state got into a lawsuit with Comcast and even had a Federal District Court Decision on an identical case with another power company as a precedent. Normally, by citing a similar case in a different district federal court, you win by dismissal. Even the feds have better things to do than try the same issues over and over. Well, it took over TEN YEARS to resolve the local case. Every time Comcast lost a motion, they simply filed something else on the last day to do so. Then the power company had to respond (another 90 days or more), then a hearing is scheduled for sometime next year, postponed over and over, etc. You get the picture. In legal jargon, it is called "papering". Makes tons of money for the lawyers and accomplishes nothing but to delay a trial. The federal judge finally got so tired of it he simply decided to throw the whole thing out of court and nobody won. Comcast is reported to have spent about 1 million dollars a month in filing costs and legal fees for 10 years, knowing they would eventually loose. Why? To keep the power company from providing fiber optic entertainment, phone and Internet to a 200,000 subscriber (small) market. Do the math. 200,000 times $150 per month is $30 million a month, so the crooks were still making over $348 mil every year. That is $3.5 billion dollars income for loosing a worthless lawsuit in a small city! Also, by the time the power company could go ahead with the project, they had spent so much in legal fees and equipment costs had risen so much they had to charge more than Comcast just to stay in business! Crooked or not, Comcast is not stupid. They just pretend to be to throw you off. You can not comprehend who you are dealing with. This is the largest bad guy in the business, and you are just one account number on a spread sheet that would reach the moon. You are not going to win, even if you win. After all, they have a rotten reputation to maintain, no matter what it costs them. Check their stock. They have enough money to play any way they please. I have a lawyer friend who carefully documented overcharges for ten years, sued them in local court, won all the over charges with interest and $14,000 in legal fees. He has yet to see one penny of it. Every time the court fines them for contempt, they just pay the fine, regardless of how much, knowing that sooner or later my friend will die. NOW THE GOOD NEWS If you haven't already, invest in a laptop with a Hi Def HDMI output to your TV. Google any show you want to watch and you're done. Want movies? Get all the NEW movies you can stand from Netflix, VUDU, etc for under what Comcast charges for just HBO running the same 10 old movies for a month each. Cable is obsolete, and that is what is going to do Comcast in. It is a 1960s business model that has lost its exclusive franchise in most markets, so all it has to offer is programming for a very high price to cover spiraling overhead as the original infrastructure of wiring dies from overload or old age. You can get broadband most anywhere for little or nothing ($10/mo where I live for a secure, dedicated line). A home phone from magicJack costs $20 a YEAR and yes, you can keep your existing number. Plus, you can plug the little USB stick in any computer in the world and answer your home phone or make calls. There are dozens of free, no contract cell phones for under 10 cents a minute or a talk/text/surf all you want smart phone plans for one third of what Comcast charges the average customer. To explain all this another way, just follow the money. Comcast got a monopoly to "improve reception" long, long ago when TV stations were few and far between and there were only 3 networks, if you had enough tinfoil on your rabbet ears to see through the snow on the screen. Cable TV worked, so they added VH1 (originally just film of concerts they got for free) and expanded from there with other programming. Since no amount of tin foil would pull in those cable only shows, Comcast got rich. Cable's overhead was low since they got to use the power company's poles and charge you big bucks for installation. With exclusive, "network quality" programming, they got richer. Ask the 99% guys. Rich breeds greed, and Comcast got so greedy they got crooked so they could get even richer and now they can't (and won't) stop. Kinda sounds like a congressman, but, I digress. Comcast's kind of profits from reoccurring monthly revenue (RMR) convinced all the new cellular and entertainment technologies to invest billions. Ask any banker. RMR is better collateral than any asset except, possibly, gold (which can go down, unlike RMR) You can borrow 100 cents on the dollar on RMR contracts. Rejoice! With wireless 4G speed, we are there, and the dinosaur Comcast is well on the path to extinction. We no longer need wires to our home. Moral? If you can't sweet talk Comcast via email into what you want, give up quick and go to Plan B. Spend less money a month on something far better. For what you will pay Comcast this year, you can buy an HDTV, Blueray with Internet, Netflix and a LOT of popcorn. Next year, all you will spend is about $10 a month (plus popcorn). We're talking about $1,800 per year to suffer Comcast Frustration Syndrome verses $120 a year to take back your sanity. Your choice. THE BEST NEWS OF ALL Under federal law, you can put a satellite dish or TV antenna on any building in the USA, even rented apartments, unless it is a historic landmark or owned by the Feds. Except in those 2 cases, you need no permission from anyone, and they can't require a permit or charge you any fees. Keep the dish or antenna on the back third of the building and no higher than 10 feet above the highest point on the roof as long as that is possible and will get you a 100% good picture. If necessary, however, you can screw a satellite dish to the front door of a million dollar a unit high rise you are renting. I have done it, been to court and watched them dismiss the case brought against my client by the outraged condo owner's association. The exterior walls of the condo belonged to the association, but the front door belonged to her, and was the only location facing the satellite. Federal law signed by Bill Clinton and upheld by the courts. The First Amendment right to freedom of speech would be worthless if someone was allowed to prevent you from hearing. Satellite quality is as good or better than digital cable. They both use the same basic technology. I personally had Britehouse, Dish, Direct TV, TIVO and an antenna all connected to the same hi def TV in my home. Switching between them on the same live shows, I found a TV antenna will knock your socks off when hooked to a Hi Def TV! And you'll get zillions of independents running what's on many cable channels plus all the networks including tons of great smaller networks not on your local cable. For example, I can watch a killer live country music star search that is out of Nashville. You can only find it in a dozen or so cable markets in the entire USA and on no satellites. Did I mention it's free? Try it, Hi Def looks WAY better off an antenna because you get it, unaltered, directly from the local station's TV transmitter. Understand that Comcast picks up the same local station with their antenna, strips the color, compresses the audio and video and mutilates the signal so they can squeeze hundreds of channels down a 45 year old piece of coax never intended to carry phone, broadband or more than 50 channels. Then, they sell that free local channel to you via a crappy DVR that breaks every 6 months so you loose 50 hours of stuff you were saving to watch later. Once the DVR brakes, you can't even dub those shows to a VCR, and Comcast refuses to transfer them to your replacement unit, all of which are built by the low bidder. In fact, the replacement DVR or box is usually nothing more than a defective one someone else traded in. Look at the equipment Comcast delivered you. Was it in the unopened box? Does it have any scratches or rust on it? Since they charge for a service call to swap out the defective, used crap they rent you, they WANT it to break! Did I mention Hi Def, Digital TV is FREE with a $100 or less antenna? Shop on the net for a Terk or Radio Shack or Chanel Master. If you are near a decent size city, you are more in the $35 price range. It will sit right on top of the TV and doesn't look at all like your daddy's rabbit ears. Some even look like pieces of art. Live in the sticks? Buy yourself a mast at Home Depot (they will telescope up to 30' but you only need one long enough to clear the peak of the roof). Hop on a ladder and screw the bracket to the eave, shove the bottom of the mast in the ground and connect the coax to where Comcast entered your residence. Set your TV to "antenna", run an automatic channel search and you're done. Ah, but how do I get the outdoor antenna signal to my TV? Under most state laws, anything attached to your residence becomes property of the residence, which is why satellite and cable companies leave the outside wall box (and dish) if you cancel your service or move. All you have to do is connect the antenna to the same place Comcast used. If it worked on cable or satellite, it will work just fine on the antenna. They all use the same internal wiring, and it doesn't care where the signal comes from. It just delivers whatever you feed it from outside to whatever it's connected to inside. By US law, all Hi Def TVs sold in the USA must have an antenna jack and a digital, off-air tuner or they can't call it a Hi Def TV. You don't want a monitor unless you are going to use your computer and the Internet as your source. You want a TV. The antenna jack is the exact same type connector satellite and Comcast use, so a cave man can change from Comcast to antenna. No tools or parts required, other than the antenna. I did mention that it looks way better, has more choices of channels and is free, didn't I? From where I am in TN, I can watch Nashville, Knoxville, Atlanta, Chattanooga and a dozen small markets for nothing. DVR? Use the snappy laptop you bought with what you didn't have to pay Comcast to burn Blueray disks. There are even apps that let you run everything from your smart phone. To paraphrase an interview I saw on PBS with Steve Jobs 10 years ago, "It's all going to be obsolete. All you'll need is a TV and a keyboard". Then he cooked up the smart phone, so forget the keyboard.
trinalina trinalina 8 years
I've tweeted frustrations with Comcast when my cable box wouldn't work and calling got me know where. I was surprised when a friend told me they had responded right away.
Angela123 Angela123 8 years
I'm with the HELL is it helpful to have an email address for help with Internet outages?!?!
kscincotta kscincotta 8 years
I was going to mention their Twitter account as well. I tweeted my frustrations with our cable service and they @ replied to me within minutes. As it turned out, we had already scheduled a service call, so I didn't need them, but it was nice to know they're there!
calamari calamari 8 years
Comcast's twitter account is also really helpful -- and if you have the mobile device option selected with your Twitter account (or a smart phone) then you can still access Twitter even if you don't have an internet connection. :)
Phil Phil 8 years
Yes, Comcast's advice when Comcast internet is down: get on the internet and email Comcast. Genius! Just get on the backup ISP that most people keep just in case the main ISP is down.
vivaciousv1114 vivaciousv1114 8 years
I have to say that last point is why I hate automated menus. I don't mind punching in my information as long as it's useful. But don't make me spend forever telling the voice system what my problem is and then when a person actually picks up the phone I have to do it all over again. That completely defeats the purpose in the first place. I feel like they do it on purpose to weed out those that are too impatient to go through all of that.
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