Most of you (58 percent in total) said you would just move on and forgive and forget when the website that you're visiting needs some downtime or crashes. But if it's a paid online or service, a majority of you would consider abandoning that service if it kept having issues.

I received the following email message from an online retailer that I frequently visit, and although I didn't take part in the heavy-traffic sale, I sympathize for those who were unable to take part because of the site outage. I thought this apology was a nice gesture on their part — although I can't speak for the hundreds of unhappy shoppers. What do you think? Is an apology necessary? Does it make the situation better?