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Google Introduces New Help Forums

Google's Best Attribute: Technology or Customer Service?

I don't need to go off on a rant about why I love Google so much, lest I compromise my professionalism by being too gushy. In short, it's the quality of Google's technology and products that won me over, but what keeps me an avid user is its customer service.

The company's latest achievement is the new Google Help Forums, which include improved searching and a ranking system so you can get support easier and faster. I love the accompanying video to this new announcement, because I feel it shows them really considering what their customer wants and needs. It's a tossup as to what makes Google great.

What do you think?

Join The Conversation
Purly Purly 8 years
Are you kidding? Their customer service is terrible.
refinedharmony refinedharmony 8 years
The help forums have been extremely helpful to me in the past. Users have provided really awesome tweaks and tips; I recently used the help forums to figure out how to send someone a link that will show multiple google calendars (if I have one for school, one for a club, one for a job, etc). I've also seen some great suggestions for new features in there!
macgirl macgirl 8 years
I didn't even know that they had customer service ;-) Is there really people that don't like Google???
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