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Hilarious Customer Service Stories at Not Always Right

Website of the Day: (The Customer Is) Not Always Right

How many of you have had (or still do) have a job in the service industry? Since I'm sure there are plenty of you out there (including yours truly), I'm beyond pleased to present today's site of the day selection. Taking a cue from Overheard in New York, but this time sharing the antics of crazy customers, stupid questions, and totally out-there situations, NotAlwaysRight is a hilarious collection of stories from those poor souls working in the service industry — the ones who have to smile and serve, but now have a place to vent their frustrations. Plus, we all get to laugh at it!

I know I have my own stories about those memorable customers that really got under my skin while serving the ranks of customer service, and it would have been totally therapeutic to share with other peeps who were in the same boat. Or just to tell my story of those few customers who seemed to be from another planet! To hear one of my faves from Not Always Right, just


Mission: Impossible
Key Shop — Chicago, IL

Customer: “I just locked my key in my car in front of the shop.”
Me: (I pick up some stuff) “Not a problem, I’ll pop it open for $5.00.”
Customer: “What are you going to do with that stuff?”
Me: “Open your car.”
Customer: “It’s a brand new Mercedes. I just drove it here from the dealer — you can’t touch it!”
Me: “Then how do I open it?”
Customer: “That’s your problem.”
Me: “Actually it’s not; I didn’t lock the key in your car.”
Customer: “You have to open it.”
Me: “Watch me not open it.”
Customer: “OK then, but if you make any scratch or mark at all then you will have to pay Mercedes to repaint the whole car. That will cost thousands.”
Me: “So If I’m successful I get $5.00, but if I make the smallest error it will cost me thousands of dollars?”
Customer: “Yes.”
Me: “Your car might just be there forever.”

Hilarity! Just be warned, once you go to NotAlwaysRight, you may not get any work done for a few hours. Seriously.


Join The Conversation
kelliegonzo kelliegonzo 9 years
i've been reading this website daily for a few weeks now, hilarity will ensue i PROMISE you :)
couture-yourself couture-yourself 9 years
Oh maaaan! I work in food service, and I definitely have some good stories for that site. ha!
Cestlavie21 Cestlavie21 9 years
I work as a supervisor in a call I talk to the angriest of angry all day long. This is great! There are so many stories I could post there.
MandyJoBo MandyJoBo 9 years
I love sites like this. People are so funny.
juicylove juicylove 9 years
i like these kind of things, overheard is so funny sometimes.
jennjennnbubba jennjennnbubba 9 years
Oh I think I just found my new favorite place (besides sugar that is ;) )
AnnieMarie AnnieMarie 9 years
This site is so addicting. As someone who's worked in various service industries for years- I can totally relate!
omilawd omilawd 9 years
Oh, I forgot to add that we were located in a gas station where he could go a mere 20 paces away to get change from the cashier.
omilawd omilawd 9 years
I used to work at Subway, and we couldn't accept $50 bills. We had a sign where you start to make your food and right by the register, but people still insisted on paying with fifties. Here's one scenario. We'll call the customer JG for "jerk guy": JG: *hands me a fifty* Me: I'm sorry, we can't accept bills over twenty. *points to sign* JG: You're telling me you can't take my money? Me: Not if it's a bill over twenty. JG: *shows me the bill* You read that out loud for me. Me: "This note is legal tender for all debts, public and private." JG: Know what that means? I can buy things with it, and right now I want to buy some sandwiches. Me: That may be, but it's company policy not to accept bills over twenty for security purposes. JG: Did you know you're breaking the f*cking law by not accepting my money? You're breaking the law! I could sue you if I wanted to for not accepting my money! Me: (By now, I'm getting extremely ticked off.) Well, if you can't get change, I guess you won't be eating these sandwiches tonight. Have a nice night. See, normally, if someone didn't have change, I would just give them the sandwiches, but this guy was a jerk, and I didn't feel like dealing with it.
jasmint jasmint 9 years
thank god for this! i could have really used this a year ago when i was knee-deep in customer service frustrations.. i guess i can still share my stories.
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