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Verizon $90 Million Refund

Verizon Refunds $90 Million to Wrongly-Charged Customers

Verizon announced yesterday that it will refund $90 million to 15 million customers who were wrongly charged for Internet and data use on recent bills. The refund, which is one of the largest ever offered, came after news of a possible FCC investigation into customer complaints about unauthorized charges on their bills. The refunds will be between $2 and $6 per customer, and will show up as a credit on October or November billing statements. Customers who have left the Verizon network will be issued a refund check for any money they're owed.

Find out who should expect a refund after the break.

The charges affected Verizon customers without data plans but whose phones initiated data usage when using certain built-in functions, or those customers who were mistakenly billed for inadvertent Web access. The refunds are in response to three years' worth of complaints from Verizon users who were billed for essentially pressing the wrong button. While the $90 million may refund customers (and ex-customers), Verizon may still be subject to FCC fines for over-charging its customers.

Join The Conversation
imLissy imLissy 6 years
this doesn't happen on other carriers? though come to think of it, I've hit that middle button on my phone by accident probably around 50 times, but was only charged for data once. My purse had somehow managed to surf the web on it's own for a good 10 minutes. It was only a couple of bucks though.
yogurtsoup yogurtsoup 6 years
i'm glad verizon is doing something about that, i've had that problem where i hit the wrong button and there it went accessing the web, after half minute of pressing the cancel/end button to stop, what do you know, there are charges for something that was not accessed and used. i'll check my bills to see if the refund is there, thank you for the heads up.
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